[Hiring] Instructional Designer @MedAmerica

Role Description

Designs and develops engaging, accessible, learner-centered learning solutions that support enterprise education, organizational initiatives, knowledge transfer, and performance.

• Conducts learning and performance analyses to identify audience needs, desired performance, root causes, skill gaps, and appropriate learning or performance-support solutions.
• Develops and customizes learning across modalities, including eLearning, instructor-led and virtual learning, blended programs, job aids, microlearning, simulations, assessments, video, communications, and other performance-support resources.
• Translates complex content into clear, accurate, engaging, and learner-centered experiences through research and collaboration with SMEs and stakeholders.
• Develops measurable learning objectives, instructional strategies, storyboards, scripts, prototypes, practice activities, assessments, and evaluation approaches aligned to intended performance outcomes.
• Applies instructional design and adult-learning principles, learning science, usability, accessibility, content governance, brand/design standards; uses approved AI-enabled tools responsibly to support analysis, design, development, and quality assurance.
• Conducts quality assurance and user testing to identify and resolve content, accessibility, usability, and functionality issues before implementation.
• Creates and edits multimedia assets and refreshes, improves, or retires learning assets based on feedback, data, content changes, and business needs.
• Shares design approaches, tools, lessons learned, and work in progress to support team learning and consistency.
• Participates in peer reviews and provides timely, constructive, and actionable feedback; seeks and incorporates feedback on their own work.
• Applies established instructional design standards and contributes recommendations to improve templates, guidance, workflows, and best practices.
• Independently manages assigned learning projects, including scope, timelines, milestones, stakeholder reviews, approvals, dependencies, risks, and deliverables.
• Balances multiple projects and competing priorities while maintaining quality, responsiveness, and alignment with agreed-upon requirements.
• Identifies opportunities to improve learning experiences, development processes, tools, templates, and team workflows.
• Evaluates and uses approved learning technologies, automation, and AI-enabled tools to improve quality, efficiency, and learner experience.
• Contributes instructional design and digital-content expertise to pilots, cross-functional projects, technology testing, and improvement initiatives within assigned scope.
• Partners with SMEs and stakeholders to clarify performance needs, desired outcomes, audience requirements, and project expectations.
• Recommends appropriate learning, performance support, or non-training solutions based on identified needs and constraints.
• Provides guidance on learning strategy, modality selection, learner experience, accessibility, and implementation considerations.
• Communicates recommendations, tradeoffs, progress, risks, and decisions clearly to stakeholders.
• Builds productive relationships with internal partners and represents Learning & Development professionally.
• May manage solely, or in partnership with the LMS Administrator, including but not limited to: uploading, testing, updating, maintaining, and retiring courses and curricula in accordance with established standards and processes.
• Troubleshoots course-level Learning Management System (LMS) issues related to functionality, navigation, tracking, completion, and learner experience; supports testing of Learning Management System (LMS) updates and features and escalates system-level issues to the Learning Management System (LMS) Administrator as appropriate.
• Partners with the Learning Management System (LMS) Administrator and stakeholders to support learner assignments and course delivery and develops or maintains SOPs and documentation related to instructional design processes and Learning Management System (LMS) interactions as needed.

Qualifications

• Bachelor’s degree in instructional design, education, business, communications, or a related field required OR an equivalent combination of education and relevant work experience.
• 2+ years of experience in instructional design or learning content development, with related experience in areas such as technical writing/editing, digital content, multimedia development, or content governance required.
• Experience applying one or more of the following: adult-learning theory, learning science, instructional design principles, and fit-for-purpose methodologies—such as ADDIE, SAM, and backward design—throughout the learning-development lifecycle required.
• Experience conducting learning and performance needs analyses; defining measurable learning objectives; recommending appropriate learning or performance-support solutions; and evaluating learning effectiveness required.
• Experience designing and developing engaging, accessible learning experiences across multiple modalities, including e-learning, instructor-led or virtual instructor-led training, job aids, performance-support resources, and interactive multimedia required.
• Experience partnering with subject-matter experts and stakeholders to gather requirements, translate complex information into clear and actionable learning content, incorporate feedback, and move projects through review and approval required.
• Experience managing learning projects from planning through implementation, including scope, timelines, deliverables, stakeholder communication, and competing priorities required.
• Experience working with a Learning Management System (LMS), including uploading and managing content, supporting course assignments, tracking learner completion, and assisting with course administration required.
• Proficient in Articulate 360, including Storyline and Rise, with the ability to develop, update, test, and troubleshoot interactive digital learning content required.
• Working knowledge of – and ability to apply – accessible and inclusive learning-design principles and applicable standards, including captions, alternative text, color contrast, keyboard accessibility, and accessible documents required.
• Experience applying WCAG and accessibility standards to e-learning and digital learning content preferred.
• Experience with Adobe Creative Cloud or comparable digital-media editing tools preferred.
• Experience using learning analytics, learner feedback, assessment data, or performance data to improve learning solutions.
• Experience with learning platform reporting, course lifecycle management, or LMS quality assurance preferred.
• Portfolio demonstrates learner-centered, accessible learning solutions across more than one modality preferred.
• Strong knowledge of adult-learning principles, instructional design methodologies, learner-experience design, learning science, and performance-based learning.
• Ability to analyze business, performance, and learning needs; identify root causes; determine when training is appropriate; and recommend practical learning or performance-support solutions.
• Ability to translate complex, technical, or specialized information into clear, concise, engaging, and learner-centered content for varied audiences.
• Ability to develop measurable learning objectives and align instructional strategies, content, practice, assessments, and evaluation methods with desired learning and performance outcomes.
• Ability to design accessible and inclusive learning experiences by applying applicable accessibility standards and best practices across learning content and digital media.
• Strong project-management and organizational skills, including managing multiple projects and priorities, establishing timelines, coordinating reviews, identifying risks and dependencies, communicating status, and meeting established deadlines.
• Strong collaboration, consultation, and communication skills, with the ability to partner effectively with SMEs, stakeholders, and team members; facilitate productive discussions; incorporate feedback; and communicate recommendations clearly.
• Proficiency with LMS, multimedia, collaboration, documentation, project-management, and productivity tools, including Microsoft 365 applications such as Word, PowerPoint, Excel, Outlook, Teams, and SharePoint.
• Ability to use learner feedback, assessment results, stakeholder input, and available learning and performance data to evaluate effectiveness and continuously improve learning solutions.
• Demonstrates the judgement, validation, confidentiality, and human-review practices required for responsible use.
• Ability to work independently with initiative and sound judgment while contributing to a collaborative team environment through knowledge sharing, peer review, constructive feedback, and continuous improvement.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.