[Hiring] Instructional Designer @GT Independence

Role Description

The Instructional Designer is responsible for designing, developing, and maintaining engaging, standardized training programs and resources that support operational excellence. The Instructional Designer will develop new training for specific programs and maintain and adjust previous trainings as needed. This role partners closely with subject matter experts, leadership, and cross-functional stakeholders to translate business needs into effective learning solutions that improve performance, consistency, and outcomes.

• Partner with SMEs, leadership, and stakeholders to identify training needs and define learning objectives
• Translate complex processes and business rules into clear, actionable learning content
• Create multimedia aspects of training content such as gamification techniques, video, audio, infographics, handouts, worksheets, presentations, and instructional guides
• Create storyboards, user flows, process flows, and site maps to communicate interaction and design ideas
• Select most effective instructional approaches to create a blend of instructor-led and/or self-directed techniques for a particular learning need by applying adult learning concepts
• Ensure training content aligns with operational standards and supports consistent execution
• Manage course updates, 508 compliance, and version control to ensure accuracy and accessibility
• Develop and implement methods to measure training effectiveness (e.g., assessments, surveys, performance metrics)
• Support trainers and Operations teams in their preparation to deliver instructor-led training, virtual instructor-led training, and coaching sessions
• Ensure all training materials remain current, accurate, and aligned with standardized processes and business rules

Qualifications

• 3-5 years of experience designing and developing a variety of learning solutions.
• Bachelor’s Degree in Instructional Design, Education, or related field
• Knowledge of instructional design approaches for developing courses for system and process training.
• Experience facilitating instructor-led training sessions (optional/desired).

Company Description

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.

As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. Join us in our mission: "To help people live a life of their choosing regardless of age or ability."

GT Independence is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race, color, sex, religion, nation origin, marital status, ancestry, hairstyle, citizenship, veteran status, sexual orientation or preference, or physical or mental disability.