[Hiring] Senior Education Consultant @CDW

Role Description

As a Senior Education Consultant, you will deliver top-tier high-impact virtual and in-person training sessions to empower customer success. In this role, you will create and deliver engaging presentations centered on the Google Admin Console, while actively maintaining and evolving our industry-leading admin certifications and bootcamps. You will play a pivotal role across the entire project lifecycle—scoping, managing, and delivering customized Google for Education engagements that strengthen customer relationships and drive impactful outcomes for our clients.

• Curate, create and deliver training throughout the US to deliver high-energy, in-person workshops and conference sessions.
• Lead engaging virtual training sessions to Education IT Admins on technologies including the Google Workspace for Education Admin Console, Google Cloud Directory Sync, Google Education Plus, Standard and Teaching/Learning upgrade, and more.
• Create deep-dive training for specialized certifications, including Google Admin Levels 1 & 2, Security Specialist, Chrome Specialist, and Data Control Specialist.
• Present the value of CDW Amplified for Education Audit, trainings, and other services.
• Discover and identify customer requirements and build custom engagements leveraging the best of services and products.
• Train customers to use products effectively.
• Stay current on Google Workspace for Education changes and modifications.
• Provide technical support for customers to support pre-sales and post-sales processes.
• Address all product-related queries in a timely and efficient manner.
• Support the project needs from development to implementation.
• Provide developers with customers' feedback to help identify potential new features or products.
• Analyze customers' needs and suggest upgrades or additional features to meet their requirements.
• Work with the company to establish and evaluate best practices.
• Accurately track and support custom engagements over extended periods of time.
• Engage with customers with integrity and professionalism, working to build value in the relationship.
• Become a contributing member on the Updates & Analysis Team.
• Invest in learning about the broader aspects of the Google for Education environment, including but not limited to Google Cloud Platform, Migrations, and Provisioning.
• Work to support customers as needed if escalated from the support team.
• Deliver on all Service Delivery products as needed or applicable.

Qualifications

• Bachelor's degree and 5+ years managing Google for Education, with professional systems administration experience OR 9+ years equivalent experience.
• Advanced expertise in Google Workspace for Education admin console administration.
• 5+ years professional systems administration experience.
• An ability to balance and plan the short-term and long-term actions of the team.
• Exceptional customer service orientation.
• Strong documentation skills.
• Proven track record as a Technical Account Manager, Project Manager, or Advanced Support.
• Convey technical information and recommendations clearly and concisely.
• Create engaging presentations.
• Ability and willingness to travel up to 50% or as needed to other CDW locations, meetings and client sites.
• Experience working with large schools in K12 or higher education, a plus.
• Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus.
• Experience working with State level organizations (Departments of Education or Education agencies), a plus.
• Familiarity with project management tools like Monday/Jira, a plus.

Requirements

• Pay range: $91,000 - $128,620 depending on experience and skill set.
• Annual bonus target of 5% subject to terms and conditions of plan.
• Salary ranges may be subject to geographic differentials.

Benefits

• Benefits overview: https://cdw.benefit-info.com/

Company Description

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating.