[Hiring] Senior Director, Client Education @Experian

Role Description

The Senior Director, Client Education provides strategic and operational leadership for the Learning & Development function that serves Experian Health's external clients across the product portfolio.

• Own the vision, roadmap, and execution of a scalable, high-quality client education program spanning instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal.
• Accountable for building and leading a team of instructional designers and client educators, operationalizing modern learning practices, and championing innovation including the responsible use of AI to increase the speed, quality, and scale of learning content.
• Senior escalation point and expert, ensuring learning experiences remain current amid frequent product changes while measurably improving client capability, confidence, and satisfaction.
• Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs and learning experiences.
• Lead the vision, strategy, and multi-year roadmap for our Client Education program across multiple Experian Health products.
• Design/deliver blended learning solutions including instructor-led, on-demand eLearning, video tutorials, and learning labs in consideration of client implementation and ongoing adoption needs.
• Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and our client-facing course catalog.
• Provide capacity, prioritization, and risk insights to leadership to guide investment and resourcing decisions.
• Guide development and refresh of eLearning and training materials to keep pace with frequent product and system updates.
• Establish scalable authoring workflows, templates, and governance to reduce manual effort and shorten content update cycles.
• Operationalize and administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting.
• Apply learning-effectiveness measures and client feedback to improve curricula and delivery.
• Guide organizational change management activities related to product releases, workflow changes, and client adoption plans by ensuring education strategies and communication plans are in place.
• Develop product adoption strategies that guide clients from initial implementation through advanced utilization and optimization of Experian Health solutions.

Qualifications

• 8+ years' experience in Learning & Development
• 8+ years' experience with Client Education
• 8+ years' experience training leadership, including building teams, leading teams, within healthcare technology, SaaS, or revenue cycle management environments
• Demonstrated experience developing and scaling blended learning programs (instructor-led, virtual, and on-demand eLearning) for external clients or end-users
• Experience applying AI in L&D to accelerate content development, improve quality, and increase efficiency
• Hands-on experience with eLearning authoring tools and learning management system (LMS) administration
• Healthcare revenue cycle knowledge and familiarity with Experian Health solutions are beneficial
• Experience contributing to process improvement, automation, or operational transformation plans
• Epic experience is beneficial
• 5+ years' experience managing people
• 10% travel required

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://myexperianbenefits.com/