[Hiring] Program Officer, Instructional Design & Multimedia @International Rescue Committee

Role Description

The International Rescue Committee (IRC) is seeking a Program Officer for Instructional Design and Multimedia for Settle In, a program providing information and support for newcomers in multiple languages through its website (SettleInUS.org), mobile app, and social media platforms.

This position designs and produces the learning experiences newcomers encounter across Settle In’s platforms. The role combines two areas of practice:

• Instructional design—structuring multilingual, self-paced learning journeys that help newcomers build knowledge over time.
• Multimedia production—creating videos, graphics, and other assets that support the full range of Settle In content.

Major Responsibilities

• Design multilingual, self-paced learning journeys for newcomer audiences, including learning objectives, sequencing, knowledge checks, and reinforcement.
• Apply instructional design, adult learning principles, plain language standards, and translation-ready structure.
• In partnership with Switchboard’s Senior Program Officer, establish instructional design standards for Settle In content.
• Review materials developed by team members, subject matter experts, and contractors against established standards.
• Recommend and implement improvements to Settle In’s instructional design practice.
• Create compelling, in-language multimedia content, including short-form video, infographics, motion graphics, and social media assets.
• Manage post-production of all finalized work, including Adobe Premiere project organization, color correction, sound design, and archiving.
• Coordinate with the multilingual Digital Community team on content creation, voiceover, subtitling, and translation review.
• Ensure final products are easy to understand, culturally appropriate, and accessible.
• Maintain visual and instructional consistency across Settle In's platforms.
• Coordinate and incorporate feedback across teams and projects.
• Manage production timelines across concurrent projects and coordinate the work of external contractors.
• Use platform data and user insights to set measurable goals for content and assess performance.
• Contribute to project reports, including monthly activity updates and performance monitoring reports.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in instructional design, education, communications, or other relevant field (or equivalent experience).
• Minimum four years of professional experience combining instructional design and multimedia production.
• Demonstrated experience designing self-paced learning for adult audiences.
• Excellent command of video editing (Adobe Premiere) and graphic design software (Adobe InDesign, Canva).
• Working knowledge of plain language principles and digital accessibility standards.
• Experience contributing to project M&E (data collection, management, and reporting).
• Ability to manage complex projects on strict timelines.
• Fluency in at least one of Settle In’s supported languages (Dari, Pashto, Spanish, and Haitian Creole) preferred.
• Previous experience working with refugee resettlement or other immigration pathways.
• Ability to translate complex or technical information into clear, visual, and easy-to-understand learning content.
• Experience engaging with external subject matter experts, consultants, or production vendors.

Requirements

• Remote working environment.
• Required domestic travel up to 20%.

Benefits

• 10 paid sick leave days.
• 10 U.S. holidays.
• 20-25 generous paid time off based on role and tenure.
• Medical insurance starting at $163/month.
• Dental starting at $6.50/month.
• Vision starting at $5/month.
• Flexible spending accounts (healthcare, dependent care, and commuter).
• A 403(b) retirement savings plan with employer match (immediate vesting).
• Disability and life insurance.
• Employee Assistance Program (EAP) offering confidential counseling and support services.

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality, and Accountability.

IRC is committed to taking all necessary preventive measures and creating an environment where people feel safe.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.