[Hiring] Program Manager, Learning & Development @MedAmerica

Role Description

Transform a business need into the appropriate learning solution as it relates to professional development, leadership development, and orientation/onboarding to the organization.

• Align program with the strategic needs and goals of the organization.
• Determine scope, benefits, risks, and success factors in implementing the program.
• Develop and deliver engaging and impactful learning programs based on learners’ needs and using the most effective modalities such as facilitator led sessions, self-paced/online courses, job aids, on-the-job training guides and train-the-trainer curriculum.
• Run effective team/committee meetings with purposeful agendas, clear communication, and action items.
• Manage program/project timelines and budget.
• Allocate work among program team and provide guidance on a regular basis.
• Build meaningful relationships and collaborate with key stakeholders, executive sponsors, and subject matter experts.
• Identify and coach speakers and facilitators and provide feedback on training content.
• Build a culture of continuous learning through our programs and client relationships.
• Oversee execution of all logistical details of live and online education offerings and collaborate with various departments accordingly.
• Ensure programs continue to run smoothly and effectively.
• Serve as key point of contact for information or guidance before and during the live event for all program contributors.
• Drive adoption within the organization including broad-based marketing and targeted based on intended audience and stakeholders.
• Design and administer program surveys to identify training success, organizational impact, return on investment, and areas of improvement.
• Communicate program reach and impact to stakeholders.
• Streamline and improve processes and learning components to enhance reach and quality of programs.
• Modify programs based on organizational initiatives.
• Evaluate and analyze data and feedback of the programs to improve education offerings.
• Facilitate team building and professional development workshops by partnering with the leader.
• Adapt standard content to meet the team’s goals.
• Facilitate 360 feedback process for leaders including gathering, analyzing, consolidating and sharing feedback, and identifying options for improvement.
• Help with ad hoc requests based on the need of the department and/or organization.
• Create and manage online content.
• Manage the development of online course(s) and/or curriculum for target audiences.

Qualifications

• 5 years of program management, project management, or related experience required.
• Bachelor’s degree in Organizational Design, Business Administration, Behavioral Science, Human Resources Management or equivalent required.
• 3 years of learning or talent management related experience preferred.
• 7 years of program management, project management, or related experience preferred.
• If involved in creating and managing online content:
• Minimum of one year experience working with a Learning Management System; uploading content, assigning, tracking, and management of courses.
• Minimum of one year experience with managing and building courses with content authoring tool.
• Proficiency in content authoring tool- Captivate; ability to create e-learning courses.
• Knowledge of effective learning and development methods.
• Familiarity with e-learning platforms and practices.
• Ability to keep abreast of new/current trends in leadership thinking.
• Ability to learn and apply new concepts and organizational structures.
• Ability to identify and incorporate innovative and engaging components into learning programs.
• Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency.
• Intermediate to advanced MS Excel, Word, PowerPoint, and Outlook skills.
• Strong consultation skills and the ability to seek out information and provide quality advice.
• Ability to effectively manage a project through the full lifecycle.
• Excellent organizational and time management skills with the ability to handle multiple assignments.
• Ability to use resources effectively and balance the needs of stakeholders.
• Strong attention to detail.
• Ability to establish performance measurements to assess effectiveness or impact.
• Ability to implement process improvement measures into programs and gain buy in from stakeholders.
• Ability to build rapport quickly and establish and maintain productive, trust-based, and effective relationships with a wide array of individuals across diverse client groups.
• Ability to maintain flexibility, cooperation, and participate in cross-organizational performance improvement activities.
• Ability to orient cross-departmental teams to shared goals and project outcomes.
• Ability to understand, design, build, and implement solutions based on learners’ needs.
• Effective and dynamic communicator and facilitator, particularly in using adult learning and interactive methods.
• Ability to develop and deliver effective presentations to varying groups and sizes.
• Ability to actively listen, understand, and respond to stakeholders in a productive manner.
• Ability to co-design approach, timeline, scope, and use of resources with committee members and stakeholders.
• Ability to express ideas and convey information effectively and professionally in verbal and written communications.
• Ability to read, understand, and communicate in English sufficiently to perform the duties of the position.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.