[Hiring] Professional Services Training Manager @Fiserv

Role Description

You will develop and deliver training programs for technically complex products and solutions used by clients in the sports & entertainment and restaurant market. You will work with project managers, client stakeholders, and internal teams to align training commitments with Statements of Work. Your work helps clients adopt technology effectively through clear curriculum, structured learning experiences, and measurable training outcomes.

What you'll do:

• Develop training modalities for technically complex products, solutions, workflows, and client use cases.
• Create curriculum that supports strategic training for a large and varied user base.
• Design and deliver remote and in-person training sessions for client concessions and administrative teams.
• Evaluate existing training programs and recommend improvements to increase engagement, learning, and retention.
• Maintain current training materials so content remains accurate, relevant, and aligned with product changes.
• Analyze training data, learner feedback, and operational changes to identify improvement opportunities.
• Partner with project managers to fulfill training commitments documented in Statements of Work.

Qualifications

• 3+ years of experience in instructional design, training delivery, teaching, client education, or learning and development.
• 3+ years of experience creating curriculum, facilitator guides, learner materials, or digital learning content for varied audiences.
• 3+ years of experience delivering training to groups using virtual platforms, classroom settings, or client-facing presentation formats.
• 3+ years of experience analyzing learner feedback, training outcomes, or operational data to improve learning programs.
• 3+ years of experience using visual design, workflow mapping, or documentation tools to explain complex processes.
• Bachelor's degree or higher in education, instructional design, communications, liberal arts, business, technology, or equivalent combination of education, related experience and/or military experience.

Requirements

• Teaching certification or formal training in adult learning methods.
• Experience delivering training for point-of-sale, payments, hospitality, concessions, venue operations, or sports and entertainment clients.
• Experience creating workflow diagrams using Lucidchart, Adobe Photoshop, Microsoft Visio, Draw.io, smartsheet or similar digital tools.
• Experience presenting to large groups in client-facing, academic, or professional settings.

Travel

This role requires regular travel, 25%.

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

$58,000.00 - $97,200.00. These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island, Vermont and Washington. Pay ranges for employees in other states may differ.

Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.