[Hiring] Process Trainer @Boyd Group Services

Role Description

At Boyd Autobody & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Process Trainer's primary responsibility is to monitor and conduct internal audits on processes and business controls. Trainers will review, coach, and report on repair facilities' adherence to business practices and daily performance to ensure that processes are maintained. Responsible for a specific set of locations across several regional markets.

• Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way.
• Work with General Managers & Market Managers to establish oversight, training, and coaching plans to improve performance on Accounts Receivables, Accounts Payable, along with other business controls and processes at the store level.
• Prepare audits as needed on corporate and regional key performance indicators and present concise and detailed information to market leadership.
• Participate in weekly Market Leadership calls and communicate successes/improvements, deficiencies, and corrective action plans for individuals.
• Support market estimators in collaboration with market leadership to ensure file closing compliance meets Boyd’s processes and DRP Billing Compliance for payment.
• Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives at repair facilities.
• Work in alignment with Market Leadership for the training and implementation of Boyd's processes and procedures on acquisitions and growth opportunities.
• Review and assist in supporting employee attendance and completion of company assigned training initiatives.
• Monitor the customer management system to ensure repair dates and customer updates are accurate and the customer follow-up call list is managed accordingly.
• Travel across Canada West will be required, 1 week per month.

Qualifications

• Post-secondary education or equivalent.
• A minimum of 2 years previous experience in a collision repair environment or a similar role.

Requirements

• Extensive Knowledge of the Management System (MIS), DOMO, and Boyd/Assured University Training.
• Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure.
• Comprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshops.
• Comprehensive knowledge of the administrative process and procedures.
• Strong attention to detail and a high degree of accuracy.
• Excels at building and maintaining business relationships.
• Well-developed organizational skills with the ability to prioritize.
• Communicate effectively, both verbally and in writing.

Benefits

• Competitive Pay.
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment.
• RRSP with company match.
• Annual Paid Vacation Time Off.
• Career Growth Opportunities.
• Ongoing Training.
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership.
• Voluntary Daily Pay option available.

Company Description

Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.