[Hiring] Online Learning Advisor - Psychology @Online Education Services

Role Description

Swinburne Online delivers world-class learning through degrees specifically designed for the online student. Each degree is tailored to provide opportunities for students who are often unable to undertake university studies on campus. At Swinburne Online, the student is at the forefront of everything we do. This role is an opportunity to support and guide our students through their learning journey. Our Online Learning Advisers (OLAs) are the subject matter experts who facilitate the student’s learning, with a focus on helping them achieve their goals.

What You’ll Do

• Facilitating learning activities that engage and retain students
• Marking assessments and providing meaningful, constructive feedback
• Supporting communication through discussion boards, emails, and live sessions – ensuring visibility to students every 24-48 hours
• Collaborating with academic teams to maintain unit quality
• Upholding OES values to foster a positive team culture and student experience

OLAs are not responsible for curriculum design, assessment creation, or scheduling.

Benefits

• 100% remote work with flexible hours
• Paid 2-week online facilitation training (9 hours)
• Use your expertise to support student success
• Develop your online facilitation skills in a forward-thinking organisation
• Join a supportive and connected team

What Success Looks Like

• Consistent communication with students, ensuring you are visible and responsive every 24-48 hours during the Teaching Period
• High student engagement and retention
• Strong learning outcomes through quality feedback
• Positive feedback from students and academic leaders
• Consistent alignment with OES values and teaching standards

Qualifications

• Qualified: Hold a minimum postgraduate degree in Psychology
• Experienced: 1-4 years in the sector (Must have APAC accredited fourth year or above)
• Empathetic: Understand the challenges faced by online learners
• Organised & proactive: Able to manage time and responsibilities independently
• Tech-confident: Comfortable navigating online learning platforms
• Student-focused: Passionate about helping students succeed
• Flexibility to work sessional part-time: 8 hours per week. Hours may increase depending on assessment/marking cadences and the number of student groups you support.
• Located in Australia

Desirable

• Experience teaching or studying in an online environment
• Previous teaching or mentoring experience

Successful OLAs typically demonstrate

• A student-centric mindset
• Responsiveness and availability
• Clear communication
• Proactive and organised work habits
• Confidence with technology
• Strong academic support skills

Our Values

Online Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with Swinburne University Online.

We live and teach by our values:

• Teamwork: Collaboration, respect, and shared success
• Passion & Perseverance: Resilience, positivity, and belief in our mission
• Integrity: Honesty, transparency, and reliability
• Agility & Innovation: Embracing change and finding solutions

Ready to Apply?

If you're ready to make a difference in online education, apply now with your CV and cover letter outlining your experience and why you’re excited to join Swinburne University Online as an OLA.

We value and celebrate diversity and are committed to fostering an inclusive workplace for all. We strongly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, individuals with disabilities, and members of the LGBTQIA+ community. If you require adjustments during the recruitment process, please let us know - we’re here to support you.