[Hiring] Literacy Success Partner @Ignite Reading

Role Description

The Literacy Success Partner supports the successful implementation of Ignite Reading’s program with a portfolio of partners—districts and schools newer to our model or expanding their footprint. The role also owns renewals and in-year expansions across that portfolio, growing each partnership by connecting student impact to partner goals. This role is ideal for instructional leaders who pair strong relationship-building skills with a proven track record in district partnerships, account growth, and delivering programs at scale.

You will serve as the day-to-day contact for district and school-based leaders, monitor student progress, lead renewal and expansion conversations, and collaborate cross-functionally to ensure a high-quality experience for both students and partners.

Key Responsibilities

• Partner Onboarding
  • Lead district and school onboarding that includes project planning, onboarding meetings and best practice sharing.
  • Develop and manage synchronous and asynchronous onboarding content, including content delivered in virtual small group meetings, webinars, and posted to an external Knowledge Base.
  • Collaborate with Ignite Reading’s Partnerships, Academics and Customer Experience teams to ensure a streamlined customer experience and smooth project transitions.
  • Track and adhere to KPIs including such as first day attendance and on-time launch.
  • Ensure complete and accurate data entry and maintenance within Ignite Reading’s systems to ensure teams have visibility into key data points.
  • Serve as the Voice of the Customer by continually providing internal feedback for product improvement.
  • Mitigate risks by identifying implementation issues early and leading resolution efforts prior to launch.
• Partner Support & Engagement
  • Serve as the primary point of contact for a portfolio of school and district partners.
  • Build strong relationships with instructional leaders and key contacts, providing responsive, high-quality support.
  • Lead impact meetings and check-ins to ensure alignment to goals and enable successful implementation of the Ignite Reading model to maximize student impact.
  • Use AI systems to automate routine attendance communications, generate partner action tracking reminders, and create personalized follow-up messages based on engagement data.
• Renewals & In-Year Expansions
  • Own the renewal process for your partner portfolio, from early renewal readiness conversations through signed agreements, to retain partners and seats year over year.
  • Use student progress, attendance, and implementation data to show impact and build the case for renewal well ahead of contract end dates.
  • Identify and close in-year expansion opportunities with existing partners, such as adding students, grades, or schools during the school year based on student need, waitlists, and program results.
  • Spot renewal risks early, such as leadership changes, funding shifts, or low engagement, and lead mitigation plans in partnership with your manager.
  • Partner with the Partnerships team on renewals and expansions where ownership is shared or Partnerships leads, including joint district meetings.
  • Maintain accurate renewal and expansion pipeline data in HubSpot, including deal stage, seat counts, and close dates, to support reliable forecasting.
  • Track and meet renewal and expansion KPIs, including renewal rate and expansion seats.
• Student Impact & Progress Monitoring
  • Use student data dashboards to monitor progress and surface insights for the portfolio of partners.
  • Collaborate with Academic and Tutor Operations teams to address instructional concerns or opportunities for improvement for students in the portfolio.
  • Leverage AI-assisted analytics to identify trends in survey responses, analyze partner feedback themes, and highlight patterns in student progress data for strategic interventions.
  • Identify trends and support strategic interventions that align with student outcomes to help schools better understand and ultimately support the students that we serve.
  • Analyze student data to identify overarching trends, gaps in instruction, and opportunities to strengthen the school's foundational skills literacy ecosystem.
  • Recommend targeted resources and instructional strategies for partners to implement within the school building to build students' reading automaticity.
  • Tailor data reviews and consultative meetings to align with the specific priorities of each stakeholder, whether working with teachers, interventionists, district leaders, or funders.
• Cross-Functional Collaboration
  • Work with Product, Data, and Academics teams to troubleshoot issues and provide feedback from the field.
  • Help document and share implementation best practices and success stories.
  • Support the creation of resources and partner-facing tools that scale support across the portfolio.
  • Utilize AI communication tools to streamline broader client communications, draft personalized outreach at scale, and maintain consistent partner engagement.
• Professional Growth & Career Pathway
  • Participate in internal learning experiences to deepen your understanding of district strategy, instructional impact, and data fluency.
  • Partner closely with the Customer Experience and Partnerships teams to support accounts that may transition between tiers.
  • Position yourself for potential advancement into Strategic-level roles by building both instructional and partnership expertise.

Qualifications

• 2+ years of experience in literacy instruction, coaching, or school-based support roles.
• Familiarity with foundational literacy skills and instructional best practices.
• Strong communication and organizational skills; comfort using Google Workspace and Zoom.
• Ability to manage multiple accounts and deadlines with strong follow-through.
• Experience working with diverse learners and communities.
• Experience in account management, renewals, or growing existing customer relationships preferred; comfort discussing budgets, funding, and seat counts with school and district leaders.
• Experience using a CRM (e.g., HubSpot) is a plus.
• Previous experience supporting schools, districts, or educational programs preferred.

Benefits

• Salary: $80,000
• Employee Stock Options - we want our success to be yours too.
• Medical, Dental, and Vision plans to support you and your well-being (80% employee coverage, 70% dependent coverage).
• Short-term Disability (100% employer paid).
• 401(k) retirement plans with company contribution.
• 12-weeks paid parental leave.
• Unlimited vacation days (+ 12 paid holidays).
• Technology Stipend.
• Wellness Stipend.
• Voluntary Life Insurance.
• Professional Development Stipend.