[Hiring] Learning Specialist @UBC

Role Description

The Learning Specialist role will focus in several critical areas:

• Designing and creating content (Facilitator Guides, Participant Workbooks, Job Aids, Exercises, Coaching Guides, blended learning solutions, and e-learning modules).
• Designing and creating knowledge resources that are effective for front line staff utilization.
• Facilitating training sessions (in classroom and virtually) from on-boarding to continued development to refresher training.
• Providing consultation through the assessment, evaluation, and development of both existing and new training programs and materials.
• Delivering internal business unit training materials to ensure all teams/programs have consistent foundational learnings.

Specific job duties include:

• On-boarding employees and contingent workers to ensure they have the knowledge, skills, and abilities to meet customer expectations and enterprise goals.
• Developing and delivering standardized system and process training via classroom/virtual methods.
• Consulting with program participants and management to evaluate the impact of training programs.
• Responding to specific training requests by the leadership team or quality in a timely manner.
• Developing, maintaining, and updating training programs and materials to reflect updated systems or processes.
• Providing feedback and conducting periodic retraining where quality or performance issues are noted.
• Delivering customized program training via classroom or other methods.
• Administering practical exercises to evaluate trainee’s comprehension.
• Ensuring training objectives and goals are related to business objectives or client needs.
• Maintaining overall training documentation records including creation, revisions, reviews, and archival.
• Researching, authoring, publishing, and maintenance of Process and other related documents in compliance with established content standards.
• Working closely with various departments and related groups to document procedures and related content.
• Providing support on a variety of projects including systemic improvements/enhancements to existing documentation flow.
• Collaborating and cross-training with the Learning team to leverage organizational efficiency.
• Building and maintaining effective partnerships with internal and external clients through needs assessments and discussions.
• Facilitating content creation to meet Program Specific Procedures, Compliance, and Standard Operating Procedures.
• Working collaboratively with internal clients and IT on system builds and other data points.
• Focusing on competencies such as presentation, negotiation, communication, conflict resolution, and procedural knowledge.
• Playing a key role in deploying and supporting strategic initiatives and enhancements from a learning perspective.
• Using clear communication and cross-functional process management skills to ensure timely delivery of effective training programs.
• Maintaining awareness of new developments in training and instructional design.
• Solving complex problems and representing the organization in providing solutions to difficult technical issues.
• Developing and maintaining expert knowledge of critical tools and learning requirements.
• Actively participating in in-person and virtual meetings/events.

Qualifications

• Bachelor’s degree in business, training, or related field or equivalent work experience.
• 3-5 years relevant experience or Master’s degree; operations or business environment experience.
• Certification in facilitation, adult learning, project management experience preferred.
• Ability to motivate employees, provide thought leadership, and forward thinking.
• Demonstrated ability to meet multiple deadlines and manage heavy workload.
• Strong organizational skills, detail-oriented, and ability to multi-task.
• Strong focus on Patient & Client Satisfaction.
• Excellent presentation, facilitation, and communication (verbal and written) skills.
• Proficient knowledge of Microsoft package, particularly on Word, Excel, and PowerPoint.
• Understanding of adult learning principles and techniques.
• Excellent internal and external customer service skills.
• Experience with e-learning authoring tools, HTML expert, knowledge management tools preferred.
• Experience in conducting needs analysis and operations application functionality preferred.
• Ability to identify customized strategies and tactics for success in training delivery.
• Able to problem solve and think analytically.

Requirements

• Ability to travel as needed.
• No supervisory responsibility is required although team leadership and influencing without authority are critical to the role.

Company Description