[Hiring] Learning Manager @Whoop

Role Description

WHOOP is hiring a Learning Manager to lead the development, execution, and continuous improvement of scalable learning programs across our global Membership Services organization. In this role, you will:

• Lead Learning Strategy & Program Development:
  • Define and execute a comprehensive learning strategy and roadmap aligned with Membership Services priorities.
  • Oversee scalable programs across new hire onboarding, continuing education, product readiness, systems training, and employee development to accelerate speed-to-competency and improve operational performance.
• Build & Develop a High-Performing Team:
  • Lead, coach, and develop a team of learning professionals, establishing clear performance expectations, fostering accountability, and creating opportunities for professional growth.
  • Cultivate a collaborative, innovative, and results-driven team culture focused on continuous improvement and operational excellence.
• Own Learning Technology & Innovation:
  • Oversee the strategy, governance, administration, and optimization of the Learning Management System (LMS) and broader learning technology ecosystem.
  • Identify opportunities to leverage automation, AI-powered tools, and emerging technologies to enhance learning experiences, streamline workflows, and scale learning delivery globally.
• Drive Learning Experience Design & Global Training Excellence:
  • Guide the development of engaging, accessible, and performance-based learning experiences grounded in adult learning principles and modern instructional design methodologies.
  • Establish consistent learning standards, trainer certification processes, and quality assurance practices across internal teams and global Business Process Outsourcing (BPO) partners.
• Measure Learning Effectiveness & Business Impact:
  • Establish learning KPIs, reporting frameworks, and evaluation processes that connect learning investments to measurable business outcomes.
  • Leverage learning analytics and operational performance data to identify opportunities for improvement, strengthen employee readiness, and demonstrate impact on productivity, quality, and member experience.
• Partner Cross-Functionally to Drive Organizational Performance:
  • Serve as a strategic learning partner to Membership Services leadership and collaborate with Operations, Quality, Knowledge Management, HR, Product, and Technology teams.
  • Identify capability gaps, prioritize learning initiatives, and lead training readiness efforts that support evolving business needs, organizational change, and global growth.

Qualifications

• 6+ years of experience in Learning & Development, Training, Learning Operations, or a related field, including 2+ years of direct people management experience.
• Demonstrated experience developing and executing learning strategies, onboarding programs, and ongoing employee development initiatives that improve proficiency and support measurable business outcomes.
• Experience leading, coaching, and developing learning professionals, with the ability to establish clear priorities, drive accountability, and foster a collaborative, high-performing team environment.
• Experience managing or overseeing Learning Management Systems (LMS), including platform administration, governance, reporting, and optimization. Experience with enterprise learning technologies or LMS implementations is a plus.
• Strong understanding of adult learning principles, instructional design methodologies, and learning evaluation frameworks, with experience translating complex information into engaging, effective learning experiences.
• Analytical and problem-solving skills, with the ability to leverage learning data, employee performance metrics, and operational insights to evaluate program effectiveness and inform strategic decisions.
• Strong project management, communication, and cross-functional collaboration skills, with the ability to influence stakeholders, manage competing priorities, and execute effectively in a fast-paced environment. Experience supporting global customer service, contact center, or BPO environments is a plus.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Benefits

• Competitive base salaries.
• Meaningful equity.
• Consistent pay practices that reflect our mission and core values.
• Comprehensive total compensation package including base salary, equity, and benefits.
• Generous equity package that aligns employees with the long-term success of the company.