[Hiring] Learning Experience Leader @TaskUs

Role Description

What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives.

• Set the standards and expectations through your conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement.
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and other learning opportunities across the organization.
• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment.
• Act as the content expert, and maintain relevant training documents and training materials for training conducted.
• Develop and create effective induction programs.
• Monitor and review trainees’ progress through questionnaires and discuss with their managers.
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages.
• Research and present new technologies and methodologies in workplace learning.
• Ensure that all trainees adhere to the company’s Code of Conduct.

The Learning Experience Leader will support learning and development of our Tier 2 / Fleet Response Specialists.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences.
• Proficient in Microsoft and Google applications.
• A problem solver and critical thinker.
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job.
• Can present and facilitate a class discussion.
• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience.
• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills.
• Excellent oral and written communication skills.
• Can work in a flexible schedule including weekends, holidays, and longer hours.

Requirements

• Up to 25% travel required.
• Nice to Have: At least 1 to 2 years of working experience in a related field (training or teaching experience).
• Has strong leadership skills, with proficiency in handling groups.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off including vacation, sick leave, and holidays.