[Hiring] Learning Experience Design Senior Analyst @Salesforce

Role Description

As a Senior LED Analyst, you’ll be at the forefront of designing transformative learning experiences that enable Salesforce teams and customers to succeed. You’ll go beyond building training - you’ll act as a strategic partner and performance consultant, diagnosing root causes, shaping solutions, and ensuring learning programs drive measurable impact.

• Design & Deliver Impactful Learning: Lead the creation of engaging, inclusive, and effective learning programs using advanced instructional design principles and performance consulting approaches; act as a Performance Consultant, analyzing business problems, uncovering root causes, and aligning learning solutions with measurable outcomes.
• Champion Accessibility & Inclusion: Ensure all experiences meet accessibility standards and foster equity for diverse learners; leverage data & insights by interpreting complex data sets, learner feedback, and business metrics to refine solutions and demonstrate impact.
• Integrate Emerging Tools & AI: Explore and apply new technologies, including AI agents, to enhance design, efficiency, and innovation; lead & mentor junior analysts, modeling best practices and sharing expertise in instructional design, collaboration, and problem solving.
• Facilitate Collaboration & Communicate with Impact: Build trust with stakeholders and SMEs, navigate objections, integrate multiple perspectives, craft compelling stories, and present findings to diverse audiences; manage complex projects with strong project management discipline, ensuring scope, timelines, and deliverables are achieved.

Qualifications

• 5+ years of instructional design or learning experience design in a corporate or enterprise environment, with proven experience leading end-to-end learning design projects, from needs analysis through delivery and evaluation.
• Advanced knowledge of instructional design methodologies (ADDIE, SAM, Agile) and performance consulting approaches; proficiency with authoring tools such as Rise, Storyline, or equivalent; experience with data-driven design, interpreting learner data and feedback to refine solutions.
• Strong stakeholder management skills—synthesizing diverse perspectives, navigating objections, and building consensus; demonstrated ability to design accessible, inclusive learning experiences aligned with accessibility standards; excellent communication skills to facilitate meetings, mentor peers, and deliver polished, compelling presentations.
• Passion for instructional design as a strategic discipline, with curiosity and courage to experiment with new methods, tools, and AI while grounding decisions in data and learner impact; strong adaptability, problem-solving, critical thinking, resilience, and a growth mindset in complex, fast-changing environments.

Requirements

• Experience applying AI and agent-based tools to design, workflow optimization, or content creation.
• Familiarity with Salesforce products, services, or customer-facing roles.
• Expertise in developing advanced assessments, simulations, and performance support solutions; exposure to impact mapping, root cause analysis, or advanced evaluation methods for learning effectiveness.
• Experience mentoring or coaching junior instructional designers/analysts; strong storytelling ability linking learning initiatives to business impact; professional certifications in instructional design, learning technologies, or project management (e.g., CPLP/ATD, PMP, CPTD).

Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program