[Hiring] Learning & Development Business Partner @Monzo

Role Description

As a Domain Business Partner, you’ll be the key connection between an operational domain and Learning & Development. You’ll build a deep understanding of the area you support, its people, priorities, and performance needs. You will then translate this into clear learning strategies, curriculums, and outcomes. You’ll work closely with Designers and Facilitators to bring these strategies to life, ensuring learning remains relevant, accurate, and focused on improving both learner and business performance.

Responsibilities

• Building operational partnerships: Embedding within business areas to understand strategic priorities, emerging challenges, and upcoming change, acting as the key L&D point of contact.
• Diagnosing performance needs: Identifying and analysing capability gaps to determine where learning interventions will deliver meaningful business impact.
• Curriculum design: Translating operational skills and role requirements into structured curriculums and measurable learning outcomes for design and delivery teams.
• Supporting design and delivery: Partnering closely with Designers and Facilitators to provide the subject matter expertise, operational context, and real-time guidance needed for effective training.
• Content governance and compliance: Maintaining deep domain knowledge and working with Knowledge Management to ensure learning materials remain accurate, compliant, and aligned with updated guidance.
• Evaluating impact: Defining success measures with stakeholders, using performance data and learner feedback to assess the effectiveness and ROI of learning solutions.
• Continuous improvement and strategy: Gathering cross-functional insights to continually refine learning interventions and help shape the broader operational L&D strategy.

Qualifications

• Domain Knowledge: Experience working, or partnering with Specialist Services (Either Finhealth, Complaints or VAIB).
• Stakeholder management & collaboration: Proven ability to build trusted partnerships across teams, influence operational leaders, and work seamlessly with cross-functional partners (Design, Delivery, and Knowledge Management).
• Curriculum design: Strong analytical skills to diagnose operational challenges, execute learning needs analysis, and translate complex requirements into structured, measurable curriculums.
• Problem-solving: Ability to dig into operational headaches, figure out what people really need, and design clear, measurable training that actually works.
• Operational understanding: Hands-on operational experience and understanding of how targeted learning directly impacts day-to-day performance.
• Communication: Ability to simplify messy or technical information, making it engaging and easy to act on.
• Data-driven: Comfortable analyzing feedback, metrics, and team performance to identify areas for improvement.
• Proactive and flexible: Ability to identify needs early, manage multiple priorities calmly, and adapt to changes in direction.
• Attention to detail: Keeping risk, compliance, and accuracy front of mind to ensure dependable guidance.
• Passion for development: Genuine excitement about development and the impact of great learning on someone's workday.

Benefits

• Salary: £34,000 - £46,000 + Incentive Awards tied to your performance.
• Flexible working hours.
• £1,000 learning budget each year for books, training courses, and conferences.
• Support for work-from-home setup, including Macbooks for all employees.
• Plus lots more!

Application Process

The application journey has 3 key steps:

• Recruiter Call [30 minutes with Sam]
• Take Home Task
• Final Interview [2 Learning & Development Leads]

This process should take around 2-3 weeks. We promise to be as flexible as possible with your schedule!

The closing date for applications is Wednesday 4th November 2026 at 5pm.

This role requires you to work 40 hours, Monday to Friday. If you would like to discuss these working hours, please reach out to me @samb on Slack.

Please apply for this job with your Monzo email address to ensure proper tagging as an internal applicant.