[Hiring] Learning Consultant @Instructure, Inc.

Role Description

At Instructure our Learning Consultants are passionate and capable consultants who deliver change management guidance, platform consulting, and training to organisations involved in education, from small K12 institutions, through vocational education providers, to large public universities.

Learning Consultants guide and assist our customers to integrate and utilise Instructure products effectively, focusing on change management, engagement, training, and support for maximum adoption and value.

What you will be doing:

• Convey basic knowledge of the Instructure Learning Platform to clients and serve as an expert in at least one Instructure product.
• Coordinate client projects on key initiatives and provide best practices and guidance to achieve the desired results of those key initiatives.
• Collaborate with other services team members and actively participate in project planning and delivery activities.
• Use critical thinking and research to develop actionable insights and efficient solutions to problems of moderate scope.
• Demonstrate the ability to be organized, adaptable, and timely with limited support from others.
• Listen to client needs and customize deliverables to client use case(s), goals, and plans with limited support from others.
• Deliver standard and custom training agendas and sessions to groups of varying sizes, audiences and experience levels.
• Develop and maintain training curriculum and materials, including videos and self-paced online courses.
• Coordinate updating forecasts based on coordination with clients.
• Provide consulting advice to a variety of education sectors to increase platform usage and adoption.
• Guide clients with change management initiatives.
• Support clients advanced use of Instructure’s products through training efforts, consultation, and alignment of pedagogical objectives with platform functionality.
• Deliver online webinars, onsite training, and participate in other internal training scenarios as needed.
• Research and understand client needs and objectives to support customization of services, growth of services offerings and improved client experience.
• Identify areas where additional support, training, or consulting are needed to support client objectives.
• Participate in team projects that support goals and initiatives of the department.

Qualifications

• Working knowledge of pedagogical approaches, technology adoption strategies and educational technology best practices.
• Ability to engage a wide variety of audiences, including academics/teachers, administrators and leadership.
• Experience in teaching or training in a corporate training, K12, vocational education, or higher education context.
• Ability to keep training sessions fresh, fun, effective, and relevant.
• Creative thinker with strong problem solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Desire for professional growth, accountability and high quality deliverables.
• Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate training.

Requirements

• Experience leading or supporting change, or involvement in rolling out a technology platform within an organisation.
• Bachelor's Degree in Education, Educational Technology, Communications or a related field.