[Hiring] Learning and Development Specialist @Net at Work

Role Description

As Net at Work continues to evolve its internal systems, processes, and technology platforms, we are seeking a Systems Learning Specialist to support employee readiness, technology adoption, and learning enablement across the organization. The Systems Learning Specialist plays a key role in helping employees successfully adopt and utilize business systems, tools, and processes.

This position is focused on the execution of training initiatives, including content development, facilitation, documentation, and user adoption support across multiple technology platforms.

• Develop and deliver instructor-led, virtual, and self-paced training programs for employees.
• Create engaging learning materials including presentations, job aids, quick reference guides, videos, process documentation, and knowledge articles.
• Support employee adoption of business systems including ticketing platforms, HR systems, collaboration tools, and operational applications.
• Translate system updates, process changes, and business requirements into clear learning content.
• Conduct platform walkthroughs, testing, and hands-on exploration to understand workflows and user experiences before developing training materials.
• Facilitate new system launches, enhancements, and adoption initiatives.
• Assist with AI enablement efforts by developing and delivering foundational AI learning content and best practices.
• Maintain and update training materials to ensure content remains accurate and current.
• Partner with subject matter experts to gather information and validate training effectiveness.
• Support employee onboarding and ongoing learning initiatives related to business systems and technology tools.
• Track participation, feedback, and adoption metrics to continuously improve learning programs.

Qualifications

• 2-5 years of experience in corporate training, learning and development, employee enablement, instructional design, or systems training.
• Experience creating training content and learning materials.
• Strong presentation and facilitation skills.
• Ability to quickly learn new software platforms and business processes.
• Excellent written communication and documentation skills.
• Strong organizational and project coordination abilities.
• Proficiency with Microsoft 365 applications including PowerPoint, Teams, Excel, Word, and SharePoint.
• Experience supporting software implementations or system rollouts.
• Experience with ticketing systems, CRM platforms, HRIS platforms, or workflow applications.
• Familiarity with learning management systems and digital learning tools.
• Experience creating video-based learning content or microlearning assets.
• Exposure to AI tools and AI-assisted content development.

Requirements

• This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.
• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator – Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

• Base salary range: $85,000 to $95,000.
• This position is also eligible for a bonus in accordance with the terms of the Company's plan.
• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.