[Hiring] IT Support Instructional Assistant @Per Scholas

Role Description

Per Scholas is seeking a dynamic, team-oriented individual to serve as an Instructor Assistant within the Remote Training Team. The Instructional Assistant (IA) will play an important role in our organization’s mission, as they train Per Scholas learners to be outstanding entry-level technicians.

Overall Focus:

• Provide effective support in the classroom and grow technical knowledge.
• Assist the lead instructor both in and out of class in the teaching and administration of the class.
• Display knowledge and/or interest in:
  • Information technology
  • Software and hardware support
  • Network administration
  • Technology education

What You’ll Do:

Out-of-Class Tasks and Responsibilities:

• Assist and/or collaborate with the instructor to:
  • Grade and/or review assessments, class projects, and other materials.
  • Enter learner grades into Learning Management Systems software and grading templates.
  • Update Salesforce data as necessary.
  • Review curriculum materials and assessments weekly and report to the instructor and curriculum development team any proofreading or subject-matter errors.
  • Assist instructor with the preparation of daily agenda for students.
  • Schedule time with the instructor and learners to discuss class challenges.
  • Monitor learner attendance, certifications’ progress, etc.
  • Manage learner common areas and tech supply inventory.
  • Monitor kitchen area and manage kitchen supply inventory (e.g., coffee, water, etc.).
  • Attend weekly team meetings and be prepared to provide classroom and learner updates.

In-Class Tasks and Responsibilities:

• Monitor class as it is in progress - checking that overall functionality (audio, video, screen appearance, etc.) is working as needed.
• Serve as class timekeeper, monitor breaks and other scheduling information.
• Monitor students during test-taking and break-out group activities.
• Manage cleanliness of classroom and tech equipment.
• Note challenges presented during class, including:
  • Students who seem disengaged or uninvolved with class activities.
  • Students who are dominating discussions or are typically quiet.

Qualifications

• CompTIA A+ Certification.
• Ability to teach in a highly interactive and hands-on style.
• Passion for teaching others.
• Flexibility to adapt to changes in schedule.
• Interest in being part of a culture of continuous improvement.
• Team oriented.
• Highly responsive communicator.
• Excellent verbal communication skills.
• Teaching experience is a plus.
• Must be able to comfortably and frequently lift 50lbs.

Personal Characteristics

• Thrives in a creative, inventive, fast-paced startup environment.
• Data-driven, result-oriented, and a forward-looking catalyst for social change.
• Collaborative and flexible work style.
• Passionate about teaching others and continuous improvement.
• Effective communicator with strong oral and written skills.
• Strong time management skills and ability to balance multiple projects and tasks.
• Believes in the mission that individuals from any community should have access to well-paying career positions.

Benefits

• Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time.
• Comprehensive medical coverage with multiple plans through Cigna or Kaiser Permanente.
• Dental and vision insurance options available.
• 401(k) plan with a 100% employer match on contributions up to 6%.
• Free, confidential Employee Assistance Program (EAP) access.
• Up to 6 weeks of 100% paid parental leave.
• Access to employer-paid life and AD&D insurance, short-term disability coverage, and flexible spending accounts.
• Additional voluntary benefits including Accident, Critical Illness, and Legal Services.