[Hiring] Product Education Specialist @Net Health

Role Description

The Product Education Specialist helps build training that Net Health employees and customers actually use. You’ll partner with teams across the company to design and develop learning solutions — delivered through instructor-led, virtual, and self-paced formats — that reflect Net Health’s mission and values.

Qualifications

• 1-3 years of experience in instructional design, covering all phases of the design life cycle.
• Experience developing and delivering classroom and virtual instructor-led training.
• Experience with eLearning development tools (such as Adobe Captivate, Camtasia, Lectora, and Articulate 360).
• Proficiency with MS Word, PowerPoint, Excel, or equivalent tools.
• Strong written, verbal, and interpersonal communication skills for both technical and non-technical audiences.
• Working knowledge of REST APIs, JSON, authentication protocols, and webhooks.
• Basic working knowledge of HTML, CSS, and JavaScript.
• Ability to evaluate API-based integrations and recommend technical documentation and content delivery best practices.
• Understanding of system integrations, data flows, and interoperability between SaaS platforms.
• Knowledge of documentation-as-code, version control, publishing workflows, and content automation.
• Ability to translate technical requirements into documentation standards, implementation recommendations, and customer-facing guidance.
• Well-organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, geographically dispersed team and good judgment about when to seek guidance.
• Discretion with confidential information, including pre-release product details.
• Curious, coachable, and eager to grow, with a genuine interest in how products work and how people learn best.

Requirements

• Bachelor’s degree in Instructional Design, Instructional Technology, Education, Distance Learning, Human Performance Technology, or a related field.

NICE TO HAVE

• Knowledge of ADDIE and SAM instructional design models.
• Experience with a Learning Management System (LMS).
• Familiarity with emerging content design techniques, such as gamification and social learning, as well as information architecture, and content strategy.
• Experience with product analytics or in-app guidance platforms (such as Pendo).
• Familiarity with documentation and knowledge base platforms (such as MadCap Flare or Salesforce Experience Cloud).
• SaaS experience and familiarity with SharePoint, Jira/Confluence, and SDLC methods (Waterfall, Kanban, Scrum).

Salary Range

$60,800.00 - $76,000.00 USD

Candidate Integrity & Monitoring Notice

We maintain a zero-tolerance policy for using AI tools, deepfakes, or impersonation to misrepresent a candidate's identity, skills, or qualifications during hiring. We use screening and identity verification methods to detect this and reserve the right to disqualify and report violations. Company-issued equipment, systems, and network activity are monitored for security and compliance purposes; details are provided during interviews and in our employee policies.