[Hiring] Instructional Designer/eLearning Developer @SweetRush

Role Description

This role will support an IT Customer Success and Enablement group where driving internal customer success and technology enablement will minimize disruption, enhance productivity, and improve the employee experience. This role and your teammates bridge the gap between technology and people by raising awareness and fostering engagement with IT offerings, initiatives, platforms, and services. Driving excellence by measuring adoption, satisfaction, and ensuring continuous improvement.

SweetRush is seeking an Instructional Designer to design, develop, and deploy engaging learning solutions for key IT initiatives, including AI and Cybersecurity Awareness Campaigns, as well as various Workplace Apps & Tools targeted at end users across the global enterprise. Solutions for these initiatives include:

• Organizational Change Management: Strategic advising, change impact assessment, stakeholder engagement, and standards for IT Audit compliance.
• Communications & Campaigns: Technical writing and editing to create engaging content reaching over 28,000 end users via IT News, IT Viva Engage Community, Events & Notices, and Email campaigns.
• End User Events: Planning and executing events to maximize attendance and engagement while driving adoption of IT initiatives.
• IT Learning & Enablement: Instructional design, enterprise knowledge sharing, learning facilitation and delivery, project management, and learning surveys/evaluation.
• Graphic & Experience Design: Visual identity concepts, digital signage, and campaign assets to support IT projects and initiatives.
• IT Sites: Sites and pages developed for IT projects to provide enhanced user experiences and successful product adoption.
• IT Continuous Improvement: Identifying key process improvement opportunities and enhancing customer value through community listening and measurement.
• Business & Community Engagement: Partnering with the business exchange community and systems managers to bring awareness and drive adoption of IT offerings.

Qualifications

• Bachelor’s degree.
• 3+ years of instructional design experience.
• Expert-level skills in Articulate Rise and Storyline 360.
• Practical experience using AI to accelerate the content development process (Microsoft Copilot preferred).
• Proven ability to deliver engaging virtual instructor-led training (VILT) via Zoom.
• Exceptional ability to translate complex or technical subjects into clear, engaging content for non-technical audiences.
• A keen eye for layout, color, and brand alignment using tools like Adobe Creative Suite or Canva.

Requirements

• Experience creating courses for AI, Cybersecurity, or Microsoft Productivity Suite (bonus skill).
• Experience working within an agile development framework (bonus skill).
• Project management experience (bonus skill).

Benefits

• Remote work flexibility.
• W2 Hourly - Negotiable.
• Project duration: April 2026 to December 31, 2026, with a possible 1-year extension.
• Project capacity: 30-40 hours per week.
• Start date: ASAP after the interview process and background check.

Company Description

At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence.