[Hiring] Instructional Design Specialist @UPS Supply Chain Solutions

Role Description

The UPS Store Instructional Design Specialist supports the design and creation of The UPS Store franchise network training programs and materials through application of instructional design methods.

• Work closely with subject matter experts (SME), managers, vendors, and various cross-functional teams to understand aspects of policies, procedures, systems, and skills requiring instruction.
• Recommend appropriate training solutions that align with project and company objectives.
• Manage and coordinate the design, development, and implementation of various instructor-led training (ILT) programs, including Trainer Guides, Participant Guides, trainer slide decks, and deliverables.
• Develop resources applicable to business unit needs and best practices, such as Quick Reference Guides, Frequently Asked Questions documents, Job Aids, Information Sheets, instructional video scripts, and Web-based Trainings.
• Upload new training elements into the learning management system (LMS) for the franchise network.
• Manage and coordinate projects to create content and resources applicable to business unit needs and best practices.

Qualifications

• Bachelor’s Degree (or internationally comparable degree) in Instructional Design, Business Administration, Training and Development, Project Management, English, Graphic Design, or related discipline.
• Experience in an adult learning or training environment.
• Experience using Learning Management Systems (LMS).
• Experience using Adobe Suites, Rise 360, Articulate, and/or Storyline.

Requirements

• Experience demonstrating proficiency with Microsoft Office Suite products (Word, Excel, and PowerPoint).
• Basic knowledge of visual design principles and the ability to create visually appealing and engaging learning materials.
• Excellent written and verbal communication skills for collaborating with stakeholders, developing instructional content, and providing feedback.
• Experience creating executive-level reports, dashboards, and data visualizations that communicate training participation, completion rates, knowledge retention, and program performance trends.
• Instructional Design experience in a corporate environment.

Benefits

• This is a permanent position.
• The correct pay for this position ranges from $25-$28.50/hr. (depending on your location in the US).

Company Description

The UPS Store, Inc., a wholly owned subsidiary of UPS, is the world's largest franchisor of retail shipping, postal, printing, and business service centers, with over 5,500 independently owned locations in the U.S. and Canada.