[Hiring] HVAC Field Technical Consultant @Lennox International

Role Description

This HVAC Field Technical Consultant develops and delivers training courses for training customers or technical employees focused on the installation, maintenance, and repair of HVAC products. The person in this position also troubleshoots technical inquiries.

• Identify customer needs.
• Investigate and resolve technical inquiries.
• Develop, test, and maintain courses and materials used in training.
• Establish course content and student learning objectives.
• Prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids.
• Review problem areas and identify training needs.
• Develop criteria for evaluating the effectiveness of training activities.
• Update course materials on a continuous basis to ensure timeliness and relevance.
• Conduct training using all delivery methods.
• Provide direction to entry-level technical trainers as needed.

Qualifications

• Requires a high school diploma or an equivalent combination of education and experience. Prefer two-year college degree, HVAC degree, or equivalent.
• Requires at least 1 year of relevant training experience in addition to at least 5 years of technical experience.
• Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• Individual must have some sales ability along with a track record of fostering solid customer relationships.
• Proficient in the use of Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Proficient in leading virtual meetings.

Requirements

• Travel is up to 50%. A company vehicle and fuel card are provided for business travel.

Benefits

• This is a salaried exempt role. The starting salary range for this role and market is between $64,800 - $85,050 annually.
• Employees in this role are also eligible for an annual 12% bonus in accordance with the terms of the Company’s applicable plan.
• Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
• Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.