[Hiring] Client Technical Solutioner @Kyndryl

Role Description

As a Customer Technical Solution Engineer at Kyndryl, you will combine the outcome-driven strategic leadership of a solution architect with the hands-on building power of a forward-deployed engineer. You will take technical ownership across the entire engagement lifecycle, guiding solutions from the first customer conversation to a validated production outcome.

You will operate directly with customer executives, architects, and engineering teams across both pre-deal strategy and post-signature delivery. In this role, you will move seamlessly between strategic architecture workshops, rapid prototyping, commercial solution modeling, and live implementation environments to ensure technical decisions deliver real business value.

Key Responsibilities

• Solution Discovery and Architecture
  • Work directly with customer business and IT leaders to uncover core objectives, technical pain points, and strategic priorities.
  • Translate complex and ambiguous business problems into clear technical solution hypotheses and actionable architectures.
  • Design resilient, secure, scalable, and operationally viable enterprise architectures using Kyndryl offerings, intellectual property, and partner capabilities.
  • Present and defend key architectural decisions, trade-offs, and business outcomes before customer executive teams and technical specialists.
  • Align technical solution blueprints directly with measurable business outcomes and long-term customer success.
• Hands-On Prototyping and Engineering
  • Build working prototypes, minimum viable products, and proofs of value to validate architectural assumptions and accelerate decisions.
  • Design, integrate, and deploy REST APIs, automation workflows, and modern cloud applications using Python, Linux, and container platforms.
  • Develop and implement practical AI-enabled workflows, agentic solutions, and intelligent automation to solve enterprise integration challenges.
  • Collaborate directly in code alongside customer and internal engineering teams to resolve complex technical hurdles quickly.
  • Incorporate customer feedback rapidly into technical builds to iterate and evolve solutions toward production readiness.
• Commercial Solutioning and Risk Management
  • Translate technical architectures into practical, deliverable, and commercially viable solutions.
  • Define solution scope, resource plans, delivery assumptions, and cost cases to support profitable deal structures.
  • Identify and mitigate technical, architectural, and delivery risks prior to contractual commitment.
  • Support solution defense and commercial negotiations alongside sales and account leadership through contract closure.
  • Ensure all proposed architectures strike the right balance between cutting-edge innovation, cost efficiency, and delivery feasibility.
• Production Deployment and Industrialization
  • Stay engaged beyond the design phase to assist consulting and delivery teams with deployment and live environment validation.
  • Test and verify critical architectural integrations in customer production environments to confirm performance and stability.
  • Gather operational insights and client feedback to refine and optimize deployed systems.
  • Transform bespoke customer implementations into repeatable architecture patterns, code assets, and accelerators.
  • Mentor fellow architects and engineers, sharing field lessons to continuously enhance Kyndryl service offerings and go-to-market strategies.

Qualifications

• Proven ability to design and build technical solutions based on customer requirements, including understanding customer needs, analyzing complex problems, and proposing effective and scalable solutions.
• In-depth understanding of various IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems.
• Hands-on engineering experience using Python, Linux, REST APIs, and systems integration techniques.
• Practical experience with container technologies and container orchestration using Docker and Kubernetes.
• Hands-on experience developing and deploying AI-enabled workflows, generative AI solution patterns, or agentic automation architectures.
• Practical experience with collaborative software development, repository management, and version control using Git and GitHub.
• 5 years of experience in IT service management, IT sourcing, or IT strategy.
• Expertise with IT organizational models, IT governance, management and operating models, and IT financing models.
• Excellent customer relationship and presentation skills, with proven ability to communicate technical concepts to executive stakeholders.

Preferred Skills and Experience

• Experience in a consulting or advisory role providing strategic technology guidance and solutions to enterprise clients.
• Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems.
• Experience supporting sales efforts by collaborating with account teams, preparing sales materials, participating in customer presentations, and contributing to proposal development.
• Experience leading solutions through the complete lifecycle from pre-deal ideation through production implementation and operational handover.
• Certifications in major hyperscaler cloud platforms (AWS, Microsoft Azure, or Google Cloud).
• Technical certifications in Kubernetes (CKA or CKAD) or enterprise AI systems.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Benefits

• Comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
• Eligible for Kyndryl’s discretionary annual bonus program, based on performance.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences.

What You Can Expect

Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter.