[Hiring] Front of House Skills Trainer @Marston's Careers

Role Description

Due to maternity leave within the team, we’re looking for a Front of House Skills Trainer to join our Learning, Leadership & Inclusion team on a 12-month fixed term contract. You’ll play an important part in supporting Marston’s ambition to be the #1 Local Pub Company in the UK, helping our pub teams build the skills, confidence and knowledge they need to deliver brilliant experiences for our guests.

• Manage the end-to-end delivery of learning solutions across pub operations.
• Support the development of training and deliver engaging sessions face-to-face, digitally, and through blended learning.
• Build strong relationships across the business, working closely with teams including Commercial Marketing and Operations.
• Ensure learning solutions are practical, engaging, and meet the needs of pub teams.
• Regular travel required; must have a full UK driving licence and access to a vehicle.

Qualifications

• A passion for learning and development, including personal development.
• Strong organisation and project management skills.
• A friendly, approachable, and people-focused style.
• The ability to thrive in a fast-paced environment and adapt to changing priorities.
• A proactive approach to solving problems and responding to business needs.
• Leadership experience within hospitality, leisure, or retail, ideally in a high-volume pub or bar environment.
• Confidence presenting to groups and delivering face-to-face, digital, and blended learning.
• Excellent communication and interpersonal skills.
• The ability to build rapport, influence, and work effectively with stakeholders at all levels.
• A full UK driving licence, access to a vehicle, and willingness to travel nationwide.

Requirements

• Knowledge of Power BI, Reputation, and Beanstore/EPOS systems (desirable).
• An understanding of hospitality legislation and practices, including licensing requirements and EHO (desirable).
• Confidence using Microsoft Office applications (desirable).
• A CIPD Learning & Development or HR qualification (desirable).

Benefits

• Car Allowance.
• Training and induction from our NITA award training team.
• Apprenticeship programmes – offering development at any stage of your career.
• Enhanced Maternity & Paternity leave.
• 30% off in Marston’s pubs and Marston’s Inns accommodation.
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts).
• Save as you earn scheme.
• Employee assistance programme, to support your well-being including confidential 24/7 helpline.
• Pension scheme with additional Life Assurance and Group Income Protection cover included.
• Health Screening Discounts.
• Long Service Awards.
• Buy and sell additional leave.
• Gym Discounts.
• 24-hour GP helpline.
• Mortgage Advice and support.
• Healthcare Cash Plan.