[Hiring] Field Service Representative / Trainer @Rackner

Role Description

Rackner is seeking a Field Service Representative / Trainer to help military medical teams effectively use critical healthcare technology in operational environments. In this role, you'll combine hands-on technical support, functional training, and field operations to help medics, nurses, and healthcare providers confidently use Joint Operational Medicine Information Systems (JOMIS) and related theater medical applications.

• Deliver onsite and remote functional training, coaching, and refresher instruction to military medical personnel.
• Support military exercises, system fielding activities, and operational deployments.
• Own and troubleshoot escalated application support issues at operational sites.
• Help maintain continuity of medical application support in disconnected environments.
• Collaborate with engineering, technical support, and vendor teams to communicate recurring application issues.
• Deliver assigned system administrator training and provide additional instructional or field-support coverage as needed.

Qualifications

• At least 3 years of professional experience supporting JOMIS or theater medical systems.
• Instructor-qualified, with the ability to deliver structured, formal training.
• Active U.S. Government Secret security clearance.
• Willingness and ability to travel extensively and deploy to various locations.

Requirements

• Military medical background or experience supporting military healthcare operations (preferred).
• Qualifications or hands-on experience across multiple JOMIS applications (preferred).
• Experience with ServiceNow Mobile Offline (preferred).

Benefits

• Company-supported certifications and professional development opportunities.
• Career-development and leadership opportunities.
• 401(k) with a 100% company match up to 6%.
• Medical, dental, vision, life, and disability insurance.
• Generous paid time off and paid holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.
• Weekly pay and company team events.