[Hiring] Field Service Representative @Schneider Electric

Role Description

Schneider’s Field Service Technicians play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do.

This field service technician position will be within our U.S. Services business, specifically our Secure Power team, which focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/Schneider Electric equipment.

A typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications

• An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
• 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience
• EPA Universal Certification
• Experience with chillers, water and air cooled systems
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Movement of service equipment weighing up to 50 pounds

Benefits

• Unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid
• Online training and pairing with a local area mentor for on-the-job training
• Inclusive benefits package including flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more
• Care for Yourself and Your Family: medical, dental, vision, and basic life insurance, Benefit Bucks, well-being programs, 12 holidays per year, and 15 days of paid time off per year
• Invest and Plan Your Future: competitive pay, incentives, company share ownership, and 401(k) with match
• Grow Your Skills and Career: support development through performance discussions, global opportunities, and learning platforms like Coursera
• Team Up in the Workplace: collaboration, recognition, and an inclusive workplace
• Support Your Community: volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits

Company Description

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity.