[Hiring] Director of Network & Field Experience @PDK International

Role Description

We are seeking a field-savvy, customer-centered leader to bring Educators Rising to life in schools, chapters, and states across the country. The Director of Network & Field Experience makes sure what we create reaches the field and works there, and that educators and partners have a great experience with us along the way. Your work will advance our purpose: to empower the next generation to lead the future of learning.

This role blends field leadership with a customer experience orientation and mindset. You'll lead the strategy for how we engage our network and support teacher leaders, chapters, State Regional Coordinators (SRCs), and state and local affiliates.

You'll lead the implementation strategy for our curriculum and growing portfolio of experiences, ensuring the field has what it needs to bring them to life successfully. You'll also be the organization's ears in the field, turning what you hear from educators and partners into insight that shapes how we design, package, and market our work.

You will lead a team of three: the Network & Field Manager, the National Implementation Manager, and the Network & Field Coordinator. You'll own or contribute to the organization's Deploy & Amplify objectives, which cover awareness, activation and implementation, and engagement. You'll work closely with the Senior Director of Program Innovation & Design and the Director of Marketing & Communications, as well as with the Outreach & Engagement and Finance teams. You will report to the Chief Strategy & Experience Officer.

This is a 100% remote position. A laptop will be provided to you during onboarding. You are expected to be online during our business hours that align with the Eastern Time Zone.

Qualifications

• 7–10+ years of experience in field engagement, member or chapter services, program implementation, customer success, or a related area, ideally in education or a mission-driven organization
• 3+ years of people management experience
• Experience building and sustaining relationships with state agencies, districts, schools, affiliates, or similar partners
• Experience leading training, onboarding, or professional learning for educators or other practitioners
• Experience building or overseeing customer support or service functions, including service standards and support systems
• Ability to turn field and customer feedback into clear insights and recommendations
• Strong communication, problem-solving, and relationship skills, with sound judgment about when to escalate or coordinate
• Experience with CTE, CTSOs, or curriculum implementation is strongly preferred
• Experience managing grants, including reporting and compliance, is a plus
• Familiarity with CRM, help desk, or support tools (e.g., Salesforce, HubSpot, Zendesk) is a plus
• Willingness to travel periodically, including to the National Conference, state events, and partner meetings

Requirements

• Lead Network & Field Engagement Strategy
• Support our Chapters and the Field
• Drive Curriculum Implementation
• Inform How Offerings Are Positioned, Packaged, and Marketed
• Lead and Develop the Team

Benefits

• Salary range will be between $110,000 – $120,000, commensurate with experience, plus competitive benefits.

How to Apply

Your resume and cover letter will serve as your application. To be considered for this role, submit your resume, cover letter, and application to [email protected] with the subject line: Director of Network and Field Experience. Deviation from this subject line will cause a delay in the processing of your application. Applications will be reviewed on a rolling basis.