[Hiring] Director, Learning @Practifi

Role Description

Learning here serves two audiences: clients who need value from a product that changes every release, and our own team who needs to stay ahead of it. You'd lead the Learning team, own content and certification across both product lines, and sit in release planning alongside the Product and Marketing leads. The foundations are already good: a steady release cadence, our portals, a knowledge base, and a monthly scorecard the business actually reads. What's next is proving what all of that does for client adoption.

It's a role with reach. Learning touches every client and every internal team, you'd have a seat where releases take shape, and you'd report to our COO. Where it goes from here is largely yours to shape.

What you'd own

• Learning strategy, from internal onboarding through to client certification
• The team itself: a learning experience designer, a technical writer, training consultants, and learning operations
• Release planning as a peer to Product and Marketing, and the content cycle that follows each release across the knowledge base, portals, and vignette library
• The client-specific learning environments alongside PractifiU, from build through retirement
• The Learning budget, and the reporting that ties learning engagement to product adoption

Qualifications

• 5+ years in learning, enablement, or technical training, three of them leading a team
• Experience running a documentation and LMS estate at some scale
• Partnership with Product or Engineering on release-driven content
• Ability to check product behavior independently

Requirements

• B2B SaaS experience, especially in a fast-paced environment
• Familiarity with Salesforce vocabulary
• Experience in financial services or wealthtech is a bonus
• Willingness to quickly learn specialist language
• Experience with AI tools in content creation

Benefits

• $130,000 to $145,000 base salary
• 20 days annual leave, 10 sick days, 3 personal days, and 3 volunteering days, all from day one
• A learning stipend we call Learnbucks
• Two company summits a year in Chicago

How we work

Growth, Collaboration, Transparency, Curiosity, and Integrity aren't posters on a wall here, they're how this specific role gets judged. We measure training against whether it actually moved someone forward, not whether it filled a calendar. This job doesn't work without a real partnership across Product, Engineering, Client Success, and Client Support. And we'd rather hear from you that something isn't working before it shows up in the numbers than get a polished report after the fact.

If that's the kind of ownership you're looking for, we'd like to hear from you.

Equal Opportunity Employer

Practifi is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We value transparency in our hiring process. Please note that portions of our recruitment process may involve the use of AI-assisted tools to help review applications and match candidates to job requirements. All final hiring decisions are made by our human recruitment team, ensuring fair and thoughtful consideration for every applicant.