[Hiring] Director, Global Training - Corporate Travel Operations @Direct Travel

Role Description

The Director, Global Training & Enablement is a strategic leader responsible for designing, building, and scaling a unified global training model that supports Direct Travel's "Everyone Is a VIP" operating vision. This role owns the end-to-end training function—from curriculum development through delivery, certification, and continuous improvement—ensuring advisors across all regions, service locations, and delivery partners deliver world-class service on the Avenir platform at enterprise scale. This position blends strategic program ownership with hands-on team leadership, driving consistency, operational excellence, and measurable service impact across all geographies and service lines.

Qualifications

• 5+ years in travel operations, training, workforce enablement, or related function
• Proven experience managing a team of trainers or learning professionals across multiple regions
• Deep expertise in corporate travel operations, GDS platforms (Sabre, Amadeus), and international ticketing
• Demonstrated ability designing and scaling training programs across geographies, cultures, and time zones
• Strong communication and facilitation skills; ability to simplify complex technical and operational topics
• Global mindset and comfort working across time zones, cultures, and organizational boundaries
• Project management discipline with ability to manage multiple workstreams and timelines simultaneously

Requirements

• Experience with multi-location or global service delivery models and distributed team leadership
• Hands-on knowledge of Avenir platform or similar modern travel booking/servicing systems
• Background with AI/automation tools (including agentic AI platforms)
• Familiarity with workflow automation or agent-assist technologies
• LMS implementation or administration experience (configuration, reporting, user management)
• Experience in a fast-paced, transformation-focused environment with rapid platform/product evolution
• Training ROI analysis and ability to link learning outcomes to operational metrics

Success Measures (First 12–18 Months)

• Global training framework (five pillars) established, approved, and operationalized across Direct Travel and ATPI
• Avenir platform training fully developed and deployed; 90%+ advisor proficiency on core workflows
• Global Enterprise Training Team (HUB) stood up with certified trainers across regions; train-the-trainer model active
• Onboarding readiness achieved; service delivery and work transitions supported with zero training-readiness gaps
• Single global LMS live with real-time dashboards; 100% training compliance tracking across all advisors
• Unified intake process live; training SLAs met with <5% variance across regions
• Advisor productivity and quality improvements measurable post-training (target: 10–15% efficiency gain, consistent SLA attainment)
• AI tool adoption at 80%+ usage rates
• Trainer effectiveness scores averaging 4.2+/5.0 on learner feedback; continuous improvement cadence established
• New market and location launch training embedded in operational rhythm across all regions

Additional Requirements

• Willing to travel 15–25% as needed to support service locations and global training initiatives
• Flexibility to work across time zones for trainer alignment calls, global stand-ups, and 24/7 training support model
• Comfort with ambiguity and rapid change in a transformation-focused environment