[Hiring] Controls Trainer @Copeland

Role Description

As a Controls Trainer, you will deliver technical training on Copeland controls and system components to customers, contractors, wholesalers, end users, OEMs, and employees across the commercial refrigeration industry. You will translate complex controls concepts into practical, hands-on learning that helps technicians and partners install, program, operate, and troubleshoot our controls portfolio with confidence.

• Deliver instructor-led, virtual, and multimedia training on controls hardware, software, and system architecture
• Conduct standard and custom courses tailored to customer and OEM requirements
• Facilitate hands-on equipment demonstrations and troubleshooting exercises that simulate real-world customer scenarios
• Collaborate with Controls Training Team to maintain and update training curriculum, hands-on training exercises, and reference materials that keep pace with new controls products and firmware releases
• Partner with Product Management, Engineering, and SMEs to ensure course content reflects the latest technology and field guidance
• Partner with instructional designers to review and validate technical accuracy of e-learning, videos, job aids, and other training materials
• Follow sound adult-learning practices, adjusting delivery and pacing to different audiences and skill levels
• Evaluate training effectiveness and update materials based on learner feedback and field performance data
• Maintain and troubleshoot training equipment and demonstration systems used in coursework
• Stay current on industry trends, competitor offerings, and emerging controls technologies through tradeshows, industry events, and online commercial refrigeration communities
• Travel to customer sites, training centers, and industry events as needed
• Provide post-training support by answering technical questions and directing learners to appropriate resources

Qualifications

• 5+ years of hands-on experience with commercial refrigeration controls as field service technician, engineer, or equivalent role
• 2+ years of CO2 system experience with a focus on controls and proven ability to address common service and troubleshooting questions
• Strong presentation and facilitation skills, with the ability to explain technical concepts to varied audiences
• Working knowledge of controls programming, wiring diagrams, and system troubleshooting
• Ability to travel 80%
• Excellent written and verbal communication skills

Requirements

• 3+ years’ experience as a technical trainer for commercial refrigeration controls (preferred)
• Experience with Copeland CO2 controls and equipment (preferred)

Benefits

• Flexible and competitive benefits plans including medical insurance, dental and vision coverage, and 401(k)
• Flexible time off plans, including paid parental leave, vacation, and holiday leave

Company Description

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain and bring comfort to people globally.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place.