[Hiring] Claims Training Specialist @Assurant

Role Description

We're seeking an experienced property claims professional to help build and deliver technical learning programs that strengthen claim handling quality, compliance, customer outcomes, and associate development. In this role, you'll combine deep claims expertise with training, coaching, and quality analysis to identify performance opportunities, develop learning solutions, and influence claims excellence across the organization.

What You'll Do

• Build Learning Solutions
  • Design and develop technical training, job aids, claim scenarios, assessments, and learning resources.
  • Translate audit findings, regulatory changes, and business initiatives into practical learning solutions.
  • Support onboarding, continuing education, and performance improvement programs.
• Deliver Training & Develop Talent
  • Facilitate engaging instructor-led and virtual learning experiences.
  • Lead technical claims, compliance, quality, and operational training initiatives.
  • Serve as a trusted resource supporting associate growth and capability development.
• Identify Opportunities for Improvement
  • Conduct claim file audits and quality reviews to assess adherence to claim handling standards, policy provisions, and regulatory requirements.
  • Analyze trends, performance gaps, and root causes to identify development opportunities.
  • Provide actionable recommendations that improve quality, compliance, and operational performance.
• Measure Impact
  • Evaluate training effectiveness through audits, assessments, feedback, and performance results.
  • Monitor improvement efforts and continuously refine learning content and delivery methods.
  • Provide leadership with insights on trends, risks, and learning outcomes.
• Partner Across Claims
  • Collaborate with Claims leadership, Quality & Compliance, Operations, and business partners to support organizational goals.
  • Support regulatory, system, process, and business transformation initiatives.
  • Serve as a subject matter expert on claims quality, compliance, and learning effectiveness.

Qualifications

• High school diploma or equivalent.
• Adjuster license is required.
• 5+ years of property claims or related P&C insurance experience.
• Strong knowledge of policy interpretation, coverage analysis, claim investigation, settlement practices, and regulatory compliance.
• Experience conducting claim audits, quality reviews, compliance reviews, coaching, or performance improvement activities.
• Experience developing, facilitating, or delivering training and knowledge-transfer initiatives.
• Working knowledge of claims systems and estimating platforms such as Xactimate.
• Strong communication, facilitation, analytical, and organizational skills.

Preferred Qualifications

• Bachelor's degree.
• Homeowners or property claims expertise.
• Experience in quality assurance, compliance, audit, or learning and development functions.
• Instructional design, training, coaching, quality, or compliance certifications.
• Experience with Workday Learning and SharePoint.
• Experience supporting large-scale operational or organizational change initiatives.
• Xactimate Level 1 certification.

Benefits

• Opportunity to help build a long-term technical claims learning capability.
• Influence claims quality and compliance.
• Make a broad organizational impact without direct people management.
• Ideal for a highly respected claims professional looking to leverage their expertise in a new way.

Pay Range

$64,900.00 - $108,200.00. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.