[Hiring] Ascend Practice Management Trainer @Henry Schein

Role Description

This Ascend Practice Management Trainer is responsible for providing training for Ascend Practice Management Software (PMS) to all new or existing customers. Ensure timely and effective customer service expectations are met and/or always exceeded. Works toward and assists in the achievement of individual, team, and department goals.

Preferred work arrangement is remote within the United States with up to 65% travel including weekends.

What you will do

• Facilitate remote training calls and onsite visits with new and existing customers using standardized curriculum agenda
• Instruct offices using prepared curriculum on each topic
• Provide post training session documentation on related topics
• Maintain updated calendar
• Responsible for excellent time management skills to achieve customer service expectations
• Maintain individual utilization and productivity goals as determined by leadership
• Schedule follow up sessions or webinars with customers as needed
• Provide email communication to offices and other team members as required
• Attend and participate in weekly team meetings
• Document sessions within CRM system
• Work on several different software platforms to retrieve customer data for monitoring
• Maintain a personal CSAT score of 90% or above
• Work with Implementation team members to coordinate Ascend training sessions
• Collaborate with Support team members to resolve technical issues for customers
• Communicate with Team Leader and/or direct supervisor on complex issues for customers
• Provide shadowing opportunities on a consistent basis for new employees across multiple teams and departments
• Mentor new employees throughout their onboarding process
• Participates in special projects and performs other duties as required based on current business needs
• Ability to travel up to 65%

Qualifications

• Typically, 2 to 4 years of related professional experience
• Typically, a bachelor’s degree or global equivalent in related discipline
• Intermediate understanding of industry practices
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem-solving skills
• Good verbal and written communication skills
• Basic presentation and public speaking skills
• Basic interpersonal skills
• Developing professional credibility
• Practice management software and services including Henry Schein solutions experience
• Professional training experience
• Dental industry experience
• Proficient with Microsoft Office products

Requirements

• Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceed expectations
• Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors
• Analyze possible solutions using standard procedures to solve straightforward problems
• Exercise judgment within defined procedures and practice determining appropriate action
• Build productive internal/external working relationships
• Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments

Benefits

• A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!
• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Competitive compensation
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
• *Benefits may vary by location or status