[Hiring] Senior Site Reliability Engineer @UnitedHealth Group

Role Description

Lead the implementation and continuous improvement of Site Reliability Engineering (SRE) practices including:

• Service Level Indicators (SLIs)
• Service Level Objectives (SLOs)
• Error Budgets to improve system reliability and operational excellence

Design, deploy, and support highly available, scalable, and resilient cloud-native platforms across:

• AWS
• Azure
• Kubernetes environments

• Build and maintain observability solutions utilizing:
• Datadog
• Splunk
• Grafana
• OpenTelemetry
• Prometheus
• Develop operational dashboards, intelligent alerting, service health scorecards, and reliability metrics to improve incident detection and operational awareness
• Lead production incident response activities, root cause analysis (RCA), and post-incident remediation efforts to improve service stability and reduce recurrence
• Develop and maintain Infrastructure as Code (IaC) solutions using Terraform and cloud automation technologies
• Build automation and self-healing capabilities to reduce operational toil, improve platform resilience, and accelerate incident resolution
• Partner with software engineering, architecture, security, and platform teams to improve production readiness, reliability, scalability, and performance
• Support and optimize Kubernetes-based container platforms and microservices running in production environments
• Design and implement CI/CD and GitOps practices utilizing:
• GitHub Actions
• ArgoCD
• Azure DevOps
• Drive adoption of AI-enabled operational capabilities including:
• Anomaly detection
• Intelligent alerting
• Incident automation
• Operational analytics
• Mentor engineers on SRE principles, observability, automation, operational excellence, and cloud-native best practices

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field
• 7+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Cloud Engineering, or Software Engineering
• 4+ years of hands-on experience supporting cloud infrastructure in AWS, Azure, or GCP environments
• 3+ years of hands-on experience managing Kubernetes platforms including EKS, AKS, or GKE in production environments
• 3+ years of Infrastructure as Code (IaC) experience using Terraform or equivalent automation technologies
• 3+ years of hands-on experience with observability and monitoring platforms such as Datadog, Splunk, Dynatrace, Grafana, Prometheus, OpenTelemetry, or similar solutions
• 3+ years of experience implementing and supporting monitoring, logging, distributed tracing, alerting, SLIs, SLOs, and Error Budget frameworks
• 3+ years of experience building and supporting CI/CD pipelines using GitHub Actions, Azure DevOps, Jenkins, ArgoCD, or equivalent technologies
• 3+ years of experience with scripting and automation skills using Python, Bash, PowerShell, or similar languages
• Ability to participate in rotating on-call support schedules

Preferred Qualifications

• Experience supporting mission-critical production systems and leading incident response and root cause analysis activities
• Strong understanding of distributed systems, cloud-native architectures, networking, security, IAM, encryption, and reliability engineering principles
• Proven ability to collaborate effectively across engineering, platform, architecture, and security teams
• Experience implementing enterprise observability solutions using Datadog APM, Splunk Observability Cloud, Dynatrace, Grafana, or OpenTelemetry
• Experience with AIOps, intelligent alerting, anomaly detection, operational automation, and predictive analytics platforms
• Experience supporting AI/ML, Generative AI, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), or data-intensive workloads in production environments
• Experience with GitOps frameworks such as ArgoCD or Flux
• Experience supporting multi-region and multi-cluster cloud deployments
• Experience mentoring engineers and leading reliability improvements across multiple teams
• Experience working within regulated environments such as Healthcare, HIPAA, SOC2, NIST, or FedRAMP
• Industry certifications such as Certified Kubernetes Administrator (CKA), AWS Solutions Architect, Azure Solutions Architect Expert, HashiCorp Terraform Associate, or equivalent cloud certifications

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)