[Hiring] Platform Engineer @Thinkon Inc

Role Description

As a Platform Engineer at ThinkOn, you'll build and maintain the monitoring, observability, and infrastructure automation that keeps our cloud platform reliable. Your day-to-day will span:

• Zabbix and Prometheus/Grafana for monitoring and dashboards
• Opsgenie for alert routing and on-call management
• Infrastructure-as-code tooling (Ansible, Terraform, GitLab CI/CD) to deploy and manage it all

You'll work within a VMware Cloud Foundation (VCF) and Kubernetes environment, collaborating with infrastructure, network, security, and DevOps teams.

Qualifications

• Diploma or degree in Computer Science, IT, or a related field (or equivalent practical experience)
• Eligible to obtain Secret Level Clearance within your first 3 months of employment
• Relevant certifications are a plus but not required (e.g., Zabbix Certified Professional, CKA, CompTIA Linux+, ITIL v4 Foundations)
• Hands-on experience with Zabbix (or comparable: Nagios, Icinga, Checkmk)
• Working knowledge of Prometheus and Grafana—writing exporters, building dashboards, PromQL
• Experience with alert management and on-call tooling (Opsgenie, PagerDuty, or similar)
• Comfort with Linux systems administration
• Proficiency in scripting and automation—Bash and Python at minimum
• Experience with at least one IaC tool (Ansible, Terraform)
• Familiarity with CI/CD pipelines (GitLab CI, GitHub Actions, Jenkins, or similar)
• Understanding networking fundamentals—TCP/IP, DNS, SNMP, bandwidth/latency concepts
• Basic database administration (PostgreSQL or MySQL) for monitoring tool backends
• Strong diagnostic and troubleshooting skills
• Clear written and verbal communication
• Attention to detail
• Comfort working independently in a remote environment
• Ability to stay composed during incidents and work under time pressure

Requirements

• Act as a first responder for monitoring-related incidents and alerts
• Investigate and resolve performance issues, outages, or anomalies detected by monitoring systems
• Escalate to the appropriate teams (network, security, infrastructure) when needed
• Document incidents, root causes, and resolutions
• Contribute to post-incident reviews
• Provide technical support to internal teams on monitoring tools and dashboards
• Work within VMware vCenter / VCF and Kubernetes environments to support monitoring and infrastructure needs
• Manage notification infrastructure (SMTP relay configuration, delivery troubleshooting)
• Support compliance requirements (ISO 27001, SOC 2)

Benefits

• A remote-first culture
• Competitive compensation package
• Flexible time-off for vacation, plus illness & personal days
• Comprehensive health and dental benefits, including GRSP & 401k Matching Program