[Hiring] Openstack Support Engineer @iShift
Mar 30, 2025 - iShift is hiring a remote Openstack Support Engineer. 💸 Salary: unspecified. 📍Location: India.
Role Description
We are looking to hire a Support Engineer who is an expert in troubleshooting, a quick learner, enthusiastic, highly motivated, and provides excellent support experience while making enterprise customers successful with their open source clouds. In this position, the engineer shall interact with sysadmin/DevOps engineers of the customer and assist them in solving issues arising in their OpenStack/Kubernetes environment while maintaining a high SLA goal. This role involves continuous learning and sharpening of OpenStack and Kubernetes skills.
- Monitoring ticket queue (5%)
- Troubleshooting customer issues independently (50%)
- Talking through issues via Zoom (5-7%)
- Maintaining Knowledge Base/documentation (10%)
- Training (1-on-1, personal study, support trainings/handovers) (10%)
- Meetings (5-7%)
- Projects (Reporting, Automation, Customer Success, Process Development) (10%)
Qualifications
- A working knowledge of OpenStack components, architecture and its data flow is a must
- 3+ years experience with customer escalations by responding via portal, video call (Webex, Zoom, etc.) or phone to resolve customer cases or escalations as needed
- Excellent verbal and written communication skills
- Administration experience in Linux and knowledge of storage and networking subsystems
- A good understanding of virtualisation technologies like: KVM, libvirt, Xen
- Basic networking knowledge: TCP/UDP, DNS, DHCP, ICMP, and IP Addressing
- Programming and scripting proficiency in python, bash, awk, or sed
- Knowledge of OpenStack satellite technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, etc)
Requirements
- Previous experience with Ceph or Gluster storage
- Relevant industry experience with software-defined networking (SDN), - OVS/OVN
- Understanding the control flow of OpenStack & how to troubleshoot OpenStack components
- Good knowledge of what calls are made when the user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VM
- Experience working on configuration management tools (puppet, chef, salt, ansible, cobbler)
- Golang knowledge is a great plus
- Understanding Kubernetes clusters and Hands-on experience resolving issues in production Kubernetes clusters
- Knowledge of Cloud Technologies like AWS, EKS
- Knowledge of KubeVirt is an added advantage
Benefits
To succeed in this role, you must be a team player with a strong sense of ownership of your work and a passion for working in a data-driven organisation.
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
contract
|
Posted
Mar 30, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
