[Hiring] Level 2 System Engineer @Hunt St

Role Description

Looking for Philippines-based candidates.

Job Role: Level 2 System Engineer

Compensation range: $1,200 - $2,000 AUD/month

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 6 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

A Level 2 System Engineer is responsible for diagnosing, troubleshooting, and resolving escalated IT issues across hardware and software systems, ensuring timely resolution and minimal downtime. The role involves:

• Managing support tickets end-to-end
• Communicating with clients
• Collaborating with internal teams and vendors when needed
• Supporting system migrations and implementations
• Managing multiple priorities
• Documenting technical solutions
• Delivering high-quality customer service, including night shift coverage as required

Key Responsibilities

• Advanced Support & Escalations
  • Handle escalated tickets from L1 engineers
  • Diagnose and resolve complex technical issues
  • Provide root cause analysis and long-term solutions
  • Ensure minimal downtime and rapid resolution
• Server & Infrastructure Management
  • Install, configure, and maintain:
    • Windows Servers
    • Active Directory, Group Policy, Exchange
    • Virtual environments (VMware / Hyper-V)
  • Manage:
    • Storage systems (SAN / NAS)
    • High-availability systems and clusters
• Cloud & Microsoft Ecosystem
  • Administer:
    • Microsoft 365 & Azure environments
    • Identity and access management
  • Support cloud migrations and hybrid environments
  • Configure cloud-based services (Azure / AWS)
• Networking & Security
  • Configure and manage:
    • Firewalls (Sophos)
    • VPNs, VLANs, routing, switching
  • Monitor and manage:
    • Network performance and traffic
    • Security threats and vulnerabilities
  • Conduct:
    • Security audits
    • Penetration testing and vulnerability scans
  • Implement network segmentation and security policies
• Monitoring, Performance & Optimization
  • Monitor systems using RMM tools
  • Analyze logs, alerts, and performance metrics
  • Perform system tuning and optimization
  • Ensure uptime, capacity planning, and reliability
• Backup, DR & Business Continuity
  • Manage:
    • Backup systems (Veeam / Datto)
    • Disaster recovery solutions
  • Develop and maintain:
    • DR and business continuity plans
  • Perform testing and validation of recovery processes
• Projects & Implementations
  • Lead and support:
    • System upgrades and migrations
    • Infrastructure deployments
    • Network implementations
  • Install and configure:
    • Servers, applications, databases, web services
    • Load balancers, SSL certificates, and security tools
• Documentation & Governance
  • Maintain detailed documentation (IT Portal)
  • Develop:
    • IT policies
    • Security procedures
    • Network diagrams and system documentation
  • Ensure compliance with internal and client policies
• Leadership & Internal Contribution
  • Mentor L1 engineers
  • Assist in training and knowledge sharing
  • Improve processes and service delivery
  • Participate in on-call and after-hours support

Qualifications

• Minimum a bachelor's degree in computer science or related technology
• Minimum of 4 years of relevant IT support or systems engineering experience
• Successfully completed at least 25 technical projects (implementation, migration, or support-related)
• Excellent communication skills in written and spoken English is a must
• Excellent customer service
• Focused and process-driven with professional service experience
• Experience with an office setting and involvement with migration projects
• Agreed to work on the night shift

Certifications

• Sophos Architect Certified
• MCSA (Microsoft Certified Solutions Associate)
• CCNA (Cisco Certified Network Associate)
• Veeam Certified Engineer

Technical Expertise

• Windows Server
• Office 365 (Setup & migrations), Exchange
• SCCM
• Active Directory Management Tools
• Legal application experience (Filesite, BigHand, Carpe Diem or Elite)
• Networking (configuring firewalls/routers/switches)
• Remote support (VPN, RDS)
• Virtualisation (VMware)

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)