[Hiring] Level 1 System Engineer @Hunt St

Role Description

As a System Engineer – Level 1, you will provide first-line technical support and ensure the efficient resolution of IT-related issues for clients. In this role, you will be responsible for:

• Diagnosing and troubleshooting hardware and software problems
• Managing support tickets
• Delivering timely solutions while maintaining high service standards
• Acting as the first point of contact for technical concerns
• Working closely with clients, vendors, and internal teams to resolve issues effectively

Key Responsibilities

• Service Desk & Client Support
  • Respond to tickets, calls, and emails via PSA tools (ConnectWise / Autotask)
  • Provide remote and onsite support to end-users
  • Troubleshoot hardware, software, and network issues
  • Manage and resolve service requests and incidents
  • Follow up on tickets and ensure SLA compliance
  • Escalate issues appropriately with full documentation
• User & System Administration
  • Create, manage, and maintain:
    • Active Directory & Azure AD users
    • Group Policies
    • User permissions and access controls
  • Support and administer:
    • Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
    • Email systems, archiving, and spam filtering
  • Manage user accounts, profiles, and authentication systems
• Infrastructure & Technical Support
  • Install, configure, and maintain:
    • Workstations, servers, and operating systems
    • Network devices (routers, switches, firewalls)
    • Printers, scanners, and peripherals
  • Assist with:
    • Virtualization platforms (Hyper-V / VMware)
    • Cloud environments (Azure / AWS)
    • Storage systems (NAS / SAN)
  • Support VoIP and telephony systems
• Networking
  • Troubleshoot and support:
    • DNS, DHCP, TCP/IP
    • VPNs and remote access solutions
    • VLANs and network segmentation
  • Assist with network setup, monitoring, and maintenance
  • Support wireless and wired network environments
• Monitoring & Maintenance
  • Monitor systems using RMM tools (Datto / Kaseya / NinjaOne)
  • Monitor:
    • System performance, uptime, logs, and alerts
    • Network traffic and bandwidth
  • Perform routine maintenance, updates, and patching
  • Respond to alerts and system notifications
• Security & Compliance
  • Implement and support:
    • Endpoint protection (Sophos)
    • Firewalls and security systems
    • Intrusion detection/prevention systems
  • Assist with:
    • Security audits
    • Vulnerability scans
    • IT policy compliance
  • Maintain system logs and audit trails
• Backup & Disaster Recovery
  • Perform and monitor:
    • Data backups (Veeam / Datto)
    • Restore procedures
  • Assist in disaster recovery planning and testing
  • Ensure data integrity and backup compliance
• Documentation & Process
  • Maintain documentation in IT Portal
  • Create:
    • Knowledge base articles
    • Network diagrams
    • System configurations
  • Follow all internal SOPs and ticketing processes
• Projects & Additional Duties
  • Assist in IT projects, upgrades, and deployments
  • Support system migrations and implementations
  • Provide user training when required
  • Participate in on-call and after-hours support

Qualifications

• Minimum a bachelor’s degree in Computer Sciences or related technology
• Minimum 1 year of experience as a System Engineer, IT support, service desk, or a related technical support role
• Strong English communication skills (written and verbal)
• Excellent multitasking and time management abilities
• Strong analytical and problem-solving skills
• Team player with a collaborative mindset
• Friendly, professional, and customer-oriented attitude
• Proactive, reliable, and hardworking attitude

Certifications (Preferred)

• Sophos Certified
• MCP (Microsoft Certified Professionals)

Technical Expertise

• Microsoft Office 365 Administration and Support
• Windows Server environments
• Active Directory management tools
• Virtualization (Hyper-V)
• Cloud server environments
• Ticketing systems (e.g., Autotask or similar)
• VoIP systems
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Remote support tools (VPN, RDS, etc.)

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)