[Hiring] EOS Technical Expert @DYNE Group

Role Description

We are building a dedicated India-based support team to provide round-the-clock SAP managed services coverage across APJ and EMEA time zones. This is a hands-on technical role suited for experienced SAP Basis professionals who thrive in a fast-paced, customer-facing support environment.

Key Responsibilities

• Provide 24/7 SAP technical support across Basis, System Performance Management, and Lifecycle Events (Upgrades/Updates)
• Manage and support SAP environments including SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase ASE
• Handle Application Security, Backup & Recovery, Performance Tuning, System Copies, High Availability, and Disaster Recovery
• Support SAP Private Cloud and Public Cloud (SAP Cloud-Connector, S/4HANA) operations
• Manage escalations, root cause analysis, and problem resolution using ITIL best practices
• Work within Managed/Hosting Services or SAP Private/Public Cloud operations models
• Safeguard client relationships through strong customer service and proactive communication

Qualifications

• 5+ years of hands-on SAP experience in one or more areas: Basis, System Performance, Lifecycle Management, Support, or Escalation Management
• Practical expertise in SAP NetWeaver, Business Objects, SAP HANA, and/or SAP Sybase ASE
• Experience in export-import, system copies, HA/DR strategies, and performance tuning
• Solid understanding of Problem Management and Root Cause Analysis methodologies
• Experience in Managed/Hosting Services or SAP Cloud Operations (Private or Public)
• Cloud exposure: Microsoft Azure, AWS, or GCP
• Excellent written and spoken English communication skills

Requirements

• Knowledge of SAP Cloud Connector and S/4HANA
• Project Management exposure

Education & Certifications

• Bachelor's degree or higher in Computer Science, Engineering, or Information Technology
• SAP BASIS or Business Objects professional certification preferred
• ITIL certification is an advantage
• Cloud certifications (Azure, AWS, GCP) are a plus