[Hiring] AWS Operations / Infrastructure Consultant @Talencore

Role Description

This is a remote position. We’re supporting a Financial Services client looking to bring on an experienced AWS Operations / Infrastructure Consultant to support an enterprise-scale contact center environment. This is a net-new role focused on day-to-day AWS operational support, with exposure to contact center / telephony systems (including Amazon Connect).

Employment Type: 6-month contract (extension possible)

Work Schedule: Able to work Eastern Time business hours

Location: Remote - MUST be physically located in the US (Visa sponsorship is not available)

What You'll Do:

• Manage AWS IAM (users, roles, policies) and access control frameworks.
• Handle permissions, governance, and account-level configurations.
• Support ongoing AWS operational requests across a multi-account environment.
• Maintain and optimize AWS infrastructure in a production environment.
• Collaborate with internal teams supporting enterprise contact center infrastructure.
• Contribute to stability, security, and operational efficiency of AWS environments.

Qualifications

• Strong hands-on experience in AWS operations / infrastructure (non-development).
• Deep understanding of IAM (identity and access management), access control and governance, and account-level AWS administration.
• Experience supporting live production AWS environments.
• Exposure to contact center / telephony systems.
• Experience with Amazon Connect.
• Ability to work cross-functionally with infrastructure and operations teams.
• Experience in Financial Services environments.
• Familiarity with enterprise contact center platforms (e.g., NICE, Genesys, etc.).
• Prior experience in highly regulated environments.

Company Description

At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.