[Hiring] UX Researcher @Sumsub

Role Description

What You Will Be Doing:

• Lead end-to-end research — own the full lifecycle of prioritized studies, from scoping and recruiting through synthesis and delivery, managing several projects at different stages in parallel.
• Be the person who turns research into decisions — distill findings into prioritized insights and product recommendations, ensuring stakeholders walk away with clarity on what to do next, not just what was observed.
• Apply the right methods at the right scale — design and execute mixed-method studies (mostly, generative & evaluative) calibrated to the research objective, balancing depth with speed.
• Navigate B2B research constraints — build creative strategies to access hard-to-reach enterprise users, supplementing primary research with internal expert interviews, sales/CS debriefs, competitive analysis, and secondary sources.
• Shape the research agenda with product and design — partner with PMs, designers, data and dev teams to surface the highest-priority unknowns, scope studies around specific decisions, enrich your data with input from other teams and ensure research is connected to real product outcomes.
• Equip the team to do tactical research independently — create and support processes, templates, and lightweight toolkits that enable designers and PMs to run their own research.
• Mature the UX Research function — as an early-stage function, proactively refine processes, introduce better tooling, and educate stakeholders on research value and ways of working.
• Optimize research operations with AI — identify and implement AI-assisted approaches to recruiting, analysis, and synthesis to improve throughput without sacrificing rigor.
• Amplify customer understanding across the org — communicate and socialize research findings proactively, ensuring user needs stay visible and influential in roadmap and strategy conversations.

Qualifications

• 4+ years of UX research experience in a tech organization, ideally within B2B SaaS, or another complex domain (FinTech, infrastructure, cybersecurity).
• English from C1 level.
• Startup or scaleup experience — you've worked in fast-moving environments with shifting priorities, limited resources, and high expectations for independent delivery.
• Experience as an early researcher — you've helped establish how research works in a company or team, and you're energized by building structure where little exists.
• Mastery of mixed methods — you're fluent across generative and evaluative approaches (in-depth interviews, usability testing, surveys, desk research, expert interviews, card sorting) and know when to use which.
• Strong synthesis and storytelling — you don't stop at observations; you distill findings into sharp insights, clear "so whats," and product recommendations that influence real decisions.
• Ability to navigate B2B research constraints — you're resourceful when direct user access is limited, and comfortable supplementing primary research with expert interviews, secondary sources, and behavioral data.
• Comfortable with ambiguity and parallelism — you can independently manage several projects at different stages, make smart scope trade-offs.
• Collaborative working in product teams — you have a track record of partnering closely with PMs, designers, and data teams, guiding them on how to act on research rather than just handing off a report.
• Research advocacy and education — you can educate non-researchers, and raising the bar for evidence-based decision-making.

Requirements

• Relevant academic background (undergraduate works!) in Social Sciences, HCI, Anthropology, Human Factors, or equivalent.

Benefits

• Remote-first, trust-based culture.
• True flexibility — adjust your working hours when needed, as long as your day stays productive and in sync with the team.
• Extra time off — your birthday is a holiday here, plus 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year.
• Work that matters — your work will have a real impact on how people experience trust online.
• Compensation — fair and transparent pay, benchmarked to the market.
• Truly global — work across continents and time zones, with teammates and customers from all over the world.
• Growth built in — clear goals, open feedback, and personal development plans.
• Team offsites — meet in person a few times a year, with trips fully covered.
• Getting you set up — access to the tools and hardware you need to do your work well.
• Friendly by design — we keep things human, open, and kind.