[Hiring] UX Researcher @Utility Warehouse

Role Description

We deliver progress. What you’ll do and how you will make an impact:

• You will operate with a high degree of autonomy on feature-level work, identifying user pain points and testing design solutions to move our product forward.

Your responsibilities will include:

• Research Strategy & Planning: Partnering with stakeholders to define clear goals and independently selecting the best methodologies (e.g., usability testing, interviews, surveys) to meet project deadlines.
• Execution & Synthesis: Confidently facilitating research sessions and creating clear, concise reports or artifacts—like user journeys and empathy maps—that explain the "why" behind user behaviour.
• Stakeholder Communication: Presenting findings to your cross-functional team and translating data into digestible, objective recommendations that inform design iterations.
• Practice Contribution: Actively contributing to the research team's culture, refining your craft, and assisting with participant recruitment and repository management.

You are a dedicated advocate for the user and a proactive team player who enjoys working in the trenches alongside designers and product managers. You possess strong written and verbal communication skills, with the ability to present findings clearly without relying on overly academic jargon. You are a natural problem solver who can take a defined problem space and structure an effective research study to evaluate it.

Qualifications

• 2-4 years of experience in UX Research, specifically applied within a product development environment.
• A strong methodological foundation with hands-on experience in fundamental generative and evaluative research methods.
• The ability to independently design, execute, and synthesise appropriate studies to find answers to research questions.
• Experience in moderating research sessions and effectively probing to uncover user behaviours, motivations, and pain points.
• Proficiency in analysing qualitative and quantitative data to identify recurring themes while filtering out bias.

Benefits

• Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
• Performance bonus: An annual discretionary bonus ranging from 15-40%.
• Flexible working.
• Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
• Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
• Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
• UW discounts: Save on our services and get a free Cashback Card.
• Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
• Family first: Policies designed to help you and your family thrive.
• Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
• Sabbaticals: An eight-week paid sabbatical after four years of service.
• Growth: A dedicated learning and development budget and bi-annual promotion cycles.
• Inclusion: Join belonging groups that help shape our culture.
• Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.