[Hiring] UX Researcher @Tala

Role Description

The mission of Tala’s Insights team is to drive a collaborative process to generate trustworthy insights that lead to empathy-fueled action. As a member of the Insights Team, our UX researcher in Mexico will:

• Contribute to the growth of Tala’s Mexico business by ensuring a deep shared understanding of our customers’ daily lives, attitudes, and behaviors.
• Help build insights into experimental new product development, competitive analysis, current product improvements, and customer financial health.
• Apply best practices in human-centered design techniques and mixed research methods.

What You'll Do:

• Support and execute user research studies and consumer research, assisting in the analysis of collected data to generate insights that inform product decisions.
• Assist in end-to-end mixed method research activities (e.g., interviews, surveys, usability testing, concept testing) by helping to prepare materials, recruit participants, execute research protocols, and document findings.
• Contribute to defining research questions and selecting appropriate data collection methods, ensuring research deliverables provide value to stakeholders and meet established project timelines.
• Help synthesize research findings to identify key customer pain points and opportunities to improve the customer experience, then work with the team to communicate these priorities to the business.
• Collaborate closely with UX designers and product managers to understand their research needs and contribute to both current product improvements and innovation opportunities.

Qualifications

• 3–5 years of experience conducting user research, preferably within innovative consumer fintech, financial, mobile, or digital companies.
• Demonstrated ability to execute and analyze research studies through the application of human-centered design techniques and mixed research methods (e.g., surveys, interviews, focus groups, usability testing, concept testing).
• Strong organizational skills and proven ability to manage the logistics of small-to-medium research projects, including coordinating activities with various team members and adapting to changes.
• A natural collaborator with proven experience supporting cross-functional teams, including Product, Design, Data Analytics, and Marketing/Growth teams.

Company Description

Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC’s Disruptor 50 five years in a row, CNBC’s World's Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!