[Hiring] UX Research Lead @Zoe

Role Description

We’re hiring a UX Research Lead to take over and lead the UX Research function at ZOE. This role is fully remote and is open to candidates located in the UK or Europe.

This is a player–coach, single-person team to start: you’ll personally run our most important strategic research while also establishing the bar for research craft and operations, while enabling PMs and Designers to run high-quality day-to-day research themselves across Product, Design, and Engineering.

Being a one-person function comes with some challenges and opportunities:

• Defining the ways of working
• Educating peers on your craft
• Setting up expectations
• Managing multiple streams of work simultaneously

All that is to support ZOE’s mission and improve the health of millions.

You will:

• Own our end-to-end UX research practice (from strategy to execution and communication of insights)
• Enable PMs and Designers to run high-quality day-to-day research themselves
• Manage and coordinate external UXR contractors
• Shape our research roadmap and operations as we scale, and eventually help hire and mentor an internal research team

Qualifications

• 6+ years of hands-on UX research experience in product-led organisations (B2C or health/fitness/behaviour-change experience is a plus, not a must)
• Experience working in or closely with cross-functional squads (Product, Design, Data Science) shipping digital products at scale
• Experience as the first or one of few researchers, setting up practices, and/or leading projects across multiple product areas
• Well-versed in a variety of mixed research methods
• Fluent in core qualitative methods (in-depth interviews, contextual inquiry, diary studies, usability testing, JTBD Research, concept testing)
• Comfortable with surveys and quantitative research (survey design, simple analysis, working with data science partners)
• Able to analyse large sets of quantitative data (like survey data) and collaborate with data teams to turn this into meaningful user insights
• Excellent at synthesis and storytelling: connecting dots, simplifying complexity, and making insights memorable and actionable for busy teams
• Comfortable working solo while influencing senior stakeholders
• Enjoy coaching designers and PMs to become better at research
• Highly organised and structured – from notes and repositories to plans and comms
• Proactive and take the initiative in identifying opportunities and potential challenges
• Thrive in fast-moving, ambiguous environments
• Care deeply about ethics, inclusivity, and representing diverse member perspectives in our research
• Communicate clearly, write well, and prefer simple, direct language over research jargon

Requirements

• Lead research strategy & roadmap
• Lead end-to-end design, planning, and execution of user research studies independently with minimal support
• Partner with Product, Design, Science, and Data to define a research roadmap that ladders up to company and product strategy
• Identify the most important member problems and opportunity spaces
• Champion a member-first, evidence-led culture
• Plan and run end-to-end studies across the product lifecycle
• Use mixed methods appropriately (qual, quant, and scrappy data)
• Turn research into clear, actionable insights and compelling narratives
• Collaborate closely with Product Design and Content Design
• Handle most ‘requests’ for research from the team with a clear scope
• Create lightweight toolkits (guides, templates, checklists)
• Provide coaching and feedback on team-run research
• Establish research operations foundations
• Work with Data and Science to triangulate insights from behavioural data and experiments
• Coordinate and quality-assure work from UXR contractors and vendors
• Decide when to do research yourself vs. empower others vs. bring in external help
• Help define the longer-term org shape for UX Research at ZOE

Benefits

• Opportunity to grow and develop alongside the company
• Supportive and inclusive work environment

Company Description

We fundamentally value potential and commitment above all else. We are dedicated to fostering growth and providing opportunities for you to learn and develop alongside us.