[Hiring] UX Research & Design Lead @Grant Street Group

Role Description

We’re hiring a UX Research & Design Lead to lead and grow our UX team while also staying engaged enough with the work to be a credible “player‑coach.” This is a highly collaborative role with significant ownership over day‑to‑day UX operations and how this team contributes to our long‑term product strategy.

• Lead and grow the UX team.
• Serve as the operations lead, focusing on performance assessment, feedback, coaching, and career growth.
• Own building and shaping the team, including staffing planning, hiring, onboarding new UX team members, and refining team structure and roles over time.

Strengthen UX operations:

• Design and refine practical, lightweight UX processes that fit GSG’s culture and product lifecycles.
• Clarify how UX partners with Product team members throughout the life of development projects.

Raise the quality and consistency of our products:

• Set and uphold a practical bar for UX quality, including usability, accessibility, consistency, and clear design rationale.
• Partner with the team to evolve our design systems and shared UI components.
• Work with Product and Tech leaders to embed accessibility expectations into our everyday work.

Help the team navigate AI and new tools:

• Encourage the team to experiment thoughtfully with AI‑assisted tools.
• Identify a few concrete, low‑risk ways to pilot AI in our UX practice, measure outcomes, and share what we learn across the organization.

Qualifications

• 5+ years of experience in UX Research & Design for complex software products, ideally including B2B/B2G or enterprise SaaS applications.
• 2+ years in a leadership capacity, which may include:
  • Direct people leadership of UX professionals.
  • Leading UX practices or process changes across teams.
  • Partnering with other leads and managers to evolve how UX fits into product development.

Requirements

• Strong practitioner background across both research and design, including:
  • Planning and running user research and usability testing.
  • Translating insights into flows, wireframes, prototypes, and high‑fidelity designs.
  • Collaborating closely with product and engineering during implementation.
• Comfortable with modern UX tools such as Figma and common research platforms.
• Working knowledge of WCAG accessibility standards and how to incorporate them into everyday design and review practices.
• Proven ability to:
  • Prioritize UX work across multiple products and stakeholders.
  • Influence without relying on formal authority.
  • Communicate clearly with a wide range of audiences.

Benefits

• Remote-friendly company with a fully remote UX team.
• Some travel required to meet face‑to‑face with clients and colleagues (up to 10% travel).

Expected Salary Range

$110,000–$170,000/year

Recruitment Fraud Warning

It has come to our attention that various individuals have been posing as Grant Street Group employees and contacting job seekers to schedule interviews and/or complete pre-interview screening questions. All legitimate Grant Street Group positions require completing an application on our website before an interview.