[Hiring] UX Lead @Ruby Labs

Role Description

We’re building and scaling a high-growth D2C product used by hundreds of thousands of customers globally, and are now entering a phase where UX becomes a core growth lever. We’re adding new products, expanding capabilities, and focusing on improving retention, activation, and funnel performance.

We’re looking for a UX Lead who will take full ownership of design, user experience, and research — not as a support function but as a core driver of product and business performance. Today, design is mostly engineered directly in the frontend, and UX research lacks structure and direction. You will change that.

This is not a 9–5 role. It’s a high-ownership, high-impact position for someone who wants to build systems, lead people, and directly influence product growth.

What You’ll Do

• Take full ownership of UX, design quality, and user journeys across the product.
• Define and enforce a clear, scalable design system (even if implemented directly in frontend, not Figma-first).
• Lead and manage designers and frontend engineers involved in UI/UX work.
• Turn UX into a measurable growth lever, improving activation, retention, and conversion.
• Work closely with Product and Growth to design and optimize funnels, onboarding, and monetization flows.
• Establish a structured approach to UX research, including:
  • defining research priorities,
  • running surveys and interviews,
  • extracting actionable insights.
• Take ownership of data-driven UX decisions:
  • analyze product analytics (Mixpanel, Clarity, etc.),
  • identify patterns and friction points,
  • define hypotheses and experiments.
• Proactively request and define new analytics/reporting needs with the data team.
• Audit and continuously improve the end-to-end user journey — from acquisition to retention.

Qualifications

• Strong design background with experience leading or managing designers.
• Ability to define and maintain a consistent, high-quality design system.
• Proven ability to collect both qualitative and quantitative user insights.
• Experience designing and running user interviews, surveys, and research frameworks.
• Ability to turn research into clear product decisions.
• Strong ability to analyze product data independently.
• Comfortable working with tools like Mixpanel, Clarity, or similar.
• Ability to identify patterns, define hypotheses, and request deeper analysis from data teams.
• 5–8+ years in UX/Product Design, ideally in D2C, SaaS, or consumer digital products.
• Experience working in fast-paced, growth-oriented environments.
• Strong understanding of conversion, retention, and user behavior.
• Systems thinker — designs scalable patterns, not one-off screens.
• Comfortable working in environments where design is implemented directly in frontend.
• Clear communicator, able to explain why behind decisions.
• Strong ownership mindset — you take responsibility for outcomes, not just output.

Requirements

• Experience in LegalTech, document tools, or utility products.
• Background in CRO (conversion rate optimization).
• Experience working closely with engineering-led teams.
• Exposure to A/B testing frameworks and experimentation systems.

Benefits

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.