[Hiring] UX Designer @Sedgwick

Role Description

The UX AI Designer within the Transformation Office serves as a senior user experience and product design professional responsible for shaping intuitive, human-centered AI experiences that support large-scale business transformation. This role translates complex artificial intelligence capabilities into accessible, effective, and scalable user experiences across enterprise systems, Lines of Business, and operational workflows.

Operating at the intersection of user experience design, product strategy, AI innovation, and business transformation, the UX AI Designer partners closely with various teams to design AI-enabled experiences that are practical, trustworthy, and aligned with business outcomes.

Essential Responsibilities May Include

• Leads the user experience strategy and design direction for AI-enabled products, tools, platforms, and workflows.
• Designs user experiences for Generative AI platforms, conversational AI tools, and workflow automation solutions.
• Partners with AI architects, engineers, product owners, and business leaders to translate advanced AI capabilities into practical designs.
• Develops user journeys, personas, service blueprints, wireframes, prototypes, and usability flows.
• Designs conversational and prompt-based experiences, including user prompts and interaction patterns.
• Applies human-centered design principles to ensure AI tools are transparent and easy to adopt.
• Conducts user research, stakeholder interviews, usability testing, and journey mapping.
• Collaborates with data, analytics, engineering, and platform teams to ensure AI experiences are informed by accurate data.
• Supports the design of enterprise AI governance experiences.
• Creates design standards, reusable interaction patterns, and UX best practices.
• Partners with change management and training teams to support user adoption.
• Evaluates the effectiveness of AI experiences through qualitative and quantitative measures.

Additional Functions and Responsibilities

• Provides design guidance, coaching, and thought leadership to product teams.
• Contributes to the evolution of enterprise AI design standards and governance practices.
• Stays current on emerging AI design trends and enterprise UX best practices.
• Supports cross-functional workshops and stakeholder presentations.
• Performs other duties as assigned.
• Travel as required.

Qualifications

• Bachelor’s degree in a relevant field required; Master’s degree preferred.
• Seven (7) years of related experience in user experience design or human-centered design.
• Experience designing user experiences for AI-enabled products strongly preferred.
• Experience working in complex corporate environments preferred.
• Equivalent combination of education and experience may be considered.

Skills & Knowledge

• Strong ability to translate complex AI concepts into user-centered digital experiences.
• Advanced knowledge of UX design methods.
• Understanding of human-AI interaction principles.
• Experience designing conversational interfaces and intelligent automation tools.
• Proficiency with design and collaboration tools.
• Strong understanding of product development lifecycles and agile delivery practices.
• Ability to partner effectively with various teams.
• Strong communication and presentation skills.
• Knowledge of accessibility standards and inclusive design principles.
• Ability to work in a team environment.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment and problem-solving skills.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision, and talking.