[Hiring] UX Designer @Ontrac Solutions

Role Description

We are looking for a UX Designer with conversational AI and Microsoft Copilot experience to support a high-profile customer experience initiative. This role is ideal for a designer who can work independently, facilitate stakeholder alignment, and create thoughtful voice and chat-based experiences that balance user needs, business goals, and technical feasibility.

The UX Designer will be responsible for creating user-centered conversational experiences across voice and text-based virtual assistant channels. This person will partner closely with product teams, developers, and cross-functional stakeholders to design intuitive, effective, and scalable conversational flows.

The ideal candidate has experience designing for conversational AI, Microsoft Copilot products, IVR, voice interfaces, and chat-based experiences. They should be comfortable creating wireframes and prototypes in Figma, facilitating workshops, and translating complex requirements into clear user journeys, flows, dialogs, and interaction specifications.

This role also requires someone who can operate independently, communicate clearly with both technical and non-technical stakeholders, and help mentor or guide less experienced designers when needed.

Qualifications

• 3–5 years of relevant UX, interaction design, conversational design, or related experience.
• Experience designing conversational experiences, including voice, chat, virtual assistants, or IVR applications.
• Hands-on experience with Microsoft Copilot or related Microsoft AI/productivity tools.
• Proficiency creating wireframes, flows, and prototypes in Figma.
• Strong understanding of the Software Development Life Cycle, and experience working with product and engineering teams.
• Experience creating user flows, wireframes, prototypes, sample dialogs, and interface specifications.
• Ability to facilitate workshops, proposal discussions, and stakeholder alignment sessions.
• Strong communication, organization, and leadership skills.
• Ability to work independently in a remote environment.

Requirements

• Bachelor's degree in Human-Computer Interaction, Linguistics, Cognitive Science, Graphic Design, Digital Communications, Computer Science, Engineering, or a related field.
• Experience with IVR application design.
• Experience with speech recognition software, voice interfaces, or multimodal speech interfaces.
• Knowledge of speech and language technologies, including:
• Automatic Speech Recognition
• Natural Language Understanding
• Voice User Interfaces
• Chat-based conversational design
• Deep understanding of VUI design patterns and principles.
• Experience designing voice personas based on research, user demographics, and brand guidelines.
• Experience supporting enterprise-scale conversational AI or customer experience platforms.

Tools & Systems

• Microsoft Copilot
• Figma
• SDLC
• IVR platforms
• Voice and chat-based virtual assistant tools
• Conversational AI systems

Ideal Candidate Profile

The ideal candidate is a highly organized, independent UX Designer who has experience designing conversational AI experiences and can confidently partner with product, engineering, and business stakeholders. They should be comfortable facilitating discussions, creating clear design artifacts, and helping teams align around user-centered voice and chat experiences. Strong candidates will bring both hands-on Figma skills and a practical understanding of how conversational design fits within enterprise product development.