[Hiring] UX Designer @BotCity

Role Description

The UX Designer will be responsible for bridging the gap between complex business challenges and intuitive user solutions by leading the discovery and research process at the heart of our product strategy. This person will be responsible for the end-to-end design lifecycle, from uncovering deep user insights to delivering high-fidelity functional improvements and new features that drive product value. We are looking for a collaborative, hands-on UX Generalist with a strong bias for research who thrives in the fast-paced, high-uncertainty environment of a B2B SaaS startup. In this position, you will work closely with our design lead and report directly to the CTO.

Responsibilities

• Own the "understanding" phase of the product lifecycle, identifying user pain points and business opportunities before any solution is designed.
• Plan and conduct qualitative interviews and quantitative studies to gather actionable insights.
• Lead user testing and interview sessions to validate hypotheses and prototypes directly with B2B clients.
• Transform raw data into UX artifacts such as User Journey Maps, Personas, and Service Blueprints to guide the development team.
• Manage the full design cycle for new features, from initial sketches and wireframes to high-fidelity prototypes.
• Analyze existing functionalities and propose UX improvements to reduce friction and enhance user efficiency.
• Produce high-fidelity screens and detailed specifications in Figma, ensuring the development team has everything needed for precise implementation.
• Build interactive prototypes to test usability and communicate complex flows to stakeholders.
• Partner with Product, Business, Customer Success, and Engineering teams to ensure design solutions align with technical constraints and business goals.

Qualifications

• Experience (3+ years) with Design or Product Research for a SaaS B2B product.
• Demonstrable portfolio featuring end-to-end UX projects.
• Proven experience in qualitative and quantitative methodologies, specifically moderating interviews and conducting thematic analysis.
• Strong experience in user testing, whether remote or A/B Testing.
• Proven experience in Research (Hypothesis formulation, user interviews, benchmarking with other products, problem definition).
• Ability to prototype at a level that supports end-to-end delivery.
• Proven ability to map Critical User Journeys highlighting friction points and opportunities.
• Ability to translate research findings into clear insights, opportunities, and recommendations.
• Experience in Design Thinking and agile methodologies.
• UX usability tools (Figma, UserTesting, Maze).
• Experience working with MS Office/Excel, Google Suite, Notion.
• Prior experience in an early-stage, high-growth, and fast-paced startup environment.
• Ability to travel as needed to support events and meet the team.
• Portuguese - Fluent.
• English - Advanced.

Preferred Qualifications

• UX Design or Product Design courses.
• Background in engineering software products.
• Proven experience in Hotjar, Miro, Google Analytics.