[Hiring] UX Designer @OLIVER Agency - North America

Role Description

You'll be the user advocate behind digital experiences that connect people with [client's products/services]. Working at the intersection of user research, business strategy, and technical implementation, you'll translate complex user journeys into elegant, accessible designs that deliver measurable results. We're looking for someone who can balance user needs with business goals, finding creative solutions that serve both. Success means designing experiences that users love and that drive key business metrics.

• Design user experiences that reduce friction and improve task completion across digital touchpoints
• Create wireframes, prototypes, and user flows that effectively communicate design intent to stakeholders
• Conduct user research activities including interviews, usability testing, and journey mapping to inform design decisions
• Collaborate with product managers, developers, and content teams to ensure seamless implementation
• Build and maintain design systems that ensure consistency across platforms and products
• Transform user insights and business requirements into testable design hypotheses
• Guide accessibility standards and inclusive design practices across all digital products
• Present design rationale clearly to clients and stakeholders, connecting design decisions to business outcomes
• Stay current with UX trends, platform guidelines, and emerging technologies to enhance user experiences
• Deliver designs that improve key metrics such as conversion rates, user satisfaction, and task completion
• Manage and maintain Sitecore CMS platform for optimal performance, which would include developing content templates, components, and workflows
• Manage project tickets and workflows through Jira ticketing system
• Troubleshoot technical issues and provide timely resolutions

Qualifications

• A portfolio demonstrating user-centered design process, with strong problem-solving and systems thinking
• Proficiency in design tools including Figma, Sketch, or Adobe XD, plus prototyping tools like InVision or Principle
• Experience with user research methods including usability testing, interviews, and analytics interpretation
• Understanding of responsive design principles and accessibility standards (WCAG)
• Ability to create clear wireframes, user flows, and interactive prototypes that guide development
• Strong communication skills for presenting design rationale and facilitating collaborative workshops
• Experience working in agile environments with cross-functional teams
• Understanding of HTML, CSS and JavaScript fundamentals and technical constraints
• Proficiency with Gen AI tools (ChatGPT, Claude, Figma AI, Miro AI) to enhance research synthesis, content creation, and ideation
• Agentic mindset: ability to break down complex user problems systematically and identify optimal design approaches
• Experience using AI for user research analysis, persona development, and design iteration
• Understanding of AI capabilities and limitations in UX design, with strong human-centered evaluation
• Ability to leverage AI tools while maintaining focus on real user needs and usability principles
• Experience designing for financial services, fintech, or regulated industries
• Knowledge of data visualization and dashboard design
• Experience with user testing platforms like Maze, UsabilityHub, or UserTesting
• Understanding of conversion optimization and A/B testing methodologies
• Motion design skills for micro-interactions and transitions

Requirements

• At the time of this posting, the base salary for this position may range from $93,500.00 CAD to $104,500.00 CAD.
• Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.
• The range listed is just one component of OLIVER’s total compensation package.

Benefits

• Be Ambitious to succeed
• Be Imaginative to push the boundaries of what’s possible
• Be Inspirational to do groundbreaking work
• Be always learning and listening to understand
• Be Results-focused to exceed expectations
• Be actively pro-inclusive and anti-racist across our community, clients, and creations

Company Description

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.