[Hiring] UX Designer @Utility Warehouse

Role Description

This role spans multiple product teams and offers a balanced mix of strategic thinking and hands-on design. You’ll contribute across a range of initiatives focused on improving how customers interact with and understand the product, from key communications to core transactional experiences.

You’ll work on important moments in the customer journey that shape clarity, confidence, and trust, helping ensure experiences feel clear, intuitive, and supportive. The role suits someone comfortable working across different problem spaces, curious about complex systems, and attentive to how individual touchpoints connect into a cohesive whole.

You’ll be closely embedded within product teams, building strong relationships with product, engineering, and partner stakeholders. Success in this role comes from thoughtful collaboration, the ability to balance multiple perspectives, and a commitment to creating consistent, human-centred experiences across the product.

As a UX Designer at UW you take ownership of design delivery within your product area. You work closely with your squad to create meaningful and cohesive user experiences, growing your confidence in managing end-to-end design work from discovery and concepting to delivery and iteration.

You work collaboratively with product and engineering partners, balancing user needs with business goals. You seek and give feedback regularly, contributing to maintaining quality across the team. You are starting to connect your work to broader user journeys and building confidence in communicating the value of design decisions.

You will have the following responsibilities:

• Research & Discovery
  • Conduct Research: You independently create research plans and conduct usability tests to validate design solutions with real users.
  • Synthesize Insights: You synthesize research findings into actionable insights and clearly articulate user problems to your product team, ensuring design decisions are grounded in evidence.
  • Business Context: You build an understanding of your product area, user needs, and business context, ensuring you understand how your work contributes to broader business goals.
• Design Execution & Craft
  • Process: You apply design processes (like the Triple Diamond) and know when to adapt them to meet project deadlines.
  • Prototyping: You use prototypes to validate or disprove ideas quickly, exploring directions through user testing.
  • Quality & Accessibility: You create clean, logical, and accessible designs that follow usability best practices. You ensure UI accessibility through color contrast, clear typography, and distinct interactive states.
  • Detail: You produce thorough and complete work, with edge cases fully thought out. You also write clear and concise UX copy.
• Collaboration & Operations
  • Engineering Handoff: You communicate interactions and handoff details clearly to engineers, helping bridge the gap between design and development.
  • Feedback Loop: You proactively seek feedback from relevant designers throughout your design process and ensure your work is visible within the UX and product teams.
  • Culture: You contribute positively to the team culture, learning from feedback and modeling our values.

Benefits

• An industry-benchmarked salary. We’ll share it during your first conversation.
• Share Options and Save as You Earn scheme.
• Flexible working — remote-first with access to hot desks across the UK and a central London hub.
• Work-from-anywhere policy for up to 2 weeks per year.
• Discounts on our services and a free Cashback Card.
• Matched-contribution pension scheme and life assurance up to 4x salary.
• Family-friendly policies designed to help you and your family thrive.
• Discounted private health insurance, Employee Assistance line and free Virtual GP.
• Belonging groups helping shape an inclusive future.
• A commitment to learning and progression through our Career Development Framework with regular review and promotion cycles.